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  1. #1
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    TORQ 10FX stopped working ? Wth!

    Well, after two light uses (tonneau cover and headlights) the thing stopped working. As soon as it hits the surface the thing stops. Display is still on but thatís it. Goes through speeds 15-40 however it will not do anything.

    Iím amazed at the lack of information online about these polishers and this will most certainly be my last. Iíll save up for a much better quality product.

    It came with two weird looking metal pieces which Iím assuming are fuses. But no clue on where they are in the machine. Glanced over the manual and itís not mentioned from what I saw. Googled it and I couldnít find any info.

    What a POS lol. Canít handle 30 square foot of paint and a set of Hyundai headlights TORQ 10FX stopped working ? Wth!TORQ 10FX stopped working ? Wth!

  2. #2
    Senior Member Eldorado2k's Avatar
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    Re: TORQ 10FX stopped working ? Wth!

    Whereíd you purchase it from?

  3. #3
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    Re: TORQ 10FX stopped working ? Wth!

    Those 2 thingy would be the brushes for the electric motor in the polisher.

    Return it on warrenty if you have that left.

  4. #4
    Senior Member sudsmobile's Avatar
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    Re: TORQ 10FX stopped working ? Wth!

    Anecdotal I'm sure, but I've done probably 100 six step headlight restorations with mine and it's still going strong. I did have to replace the plug on the power cord because it caught fire about six months ago.

  5. #5
    Senior Member VISITOR's Avatar
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    Re: TORQ 10FX stopped working ? Wth!

    visit their website and contact them, maybe they can help you out... torqtoolcompanydotcom

  6. #6
    Senior Member PaulMys's Avatar
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    Re: TORQ 10FX stopped working ? Wth!

    Sorry to hear this.

    Whenever I buy anything, (hand tools, yard equipment, and yes, a polisher) I need a guarantee that it will not let me down within a short period of time.

    Craftsman and Snap-On tools have it, Troy-Bilt has it, and Griot's has it. (There are many others, I know...... not starting a brand war).

    Researching not only the product and reviews (subjective to say the least), but the companies warranty policy is key in my opinion.

    Price shopping (i.e "cheaping out") works in many, many areas in life. Tools and equipment are not one of those areas. JMO
    It is no coincidence that man's best friend cannot talk.

  7. Likes FUNX650, VISITOR, oneheadlite, irvsmith liked this post
  8. #7
    Senior Member Calendyr's Avatar
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    Re: TORQ 10FX stopped working ? Wth!

    Same thing happened to my Griot's Garage Boss G15. They told me to replace the brushes... I have been lazy about this, I still need to do it Give it a try, might fix it for you.

    My Torq 10FX has been my work beast for almost a year now. Not a single hickup so far.

  9. #8
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    Re: TORQ 10FX stopped working ? Wth!

    Contacted amazon. They said Iím #### out of luck as itís past 30 days.

    They tell me to contact manufacture and provide a link to chemical guys. They say they wonít help me as itís an amazon purchase. So Iím just getting bounced from company to company. Iíve been pretty loyal to chemical guys and pretty much only use their products. Well they can suck it.

    TORQ tool company seems obscure and I couldnít even find a phone number. They havenít responded to email.

    Seems like CG as TORQ are same company ?

    Either way, last TORQ and last dealings with CG. Iím loyal to a fault sometimes and when I get f^%cked I move on.

  10. #9
    Senior Member Rsurfer's Avatar
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    Re: TORQ 10FX stopped working ? Wth!

    Quote Originally Posted by Cleanfreak623 View Post
    Contacted amazon. They said I’m #### out of luck as it’s past 30 days.

    They tell me to contact manufacture and provide a link to chemical guys. They say they won’t help me as it’s an amazon purchase. So I’m just getting bounced from company to company. I’ve been pretty loyal to chemical guys and pretty much only use their products. Well they can suck it.

    TORQ tool company seems obscure and I couldn’t even find a phone number. They haven’t responded to email.

    Seems like CG as TORQ are same company ?

    Either way, last TORQ and last dealings with CG. I’m loyal to a fault sometimes and when I get f^%cked I move on.
    Not trying to rub salt in your wounds, but a lifetime warranty from a reputable company is hard to beat.

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  12. #10
    Senior Member Calendyr's Avatar
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    Re: TORQ 10FX stopped working ? Wth!

    Quote Originally Posted by Cleanfreak623 View Post
    Contacted amazon. They said I’m #### out of luck as it’s past 30 days.

    They tell me to contact manufacture and provide a link to chemical guys. They say they won’t help me as it’s an amazon purchase. So I’m just getting bounced from company to company. I’ve been pretty loyal to chemical guys and pretty much only use their products. Well they can suck it.

    TORQ tool company seems obscure and I couldn’t even find a phone number. They haven’t responded to email.

    Seems like CG as TORQ are same company ?

    Either way, last TORQ and last dealings with CG. I’m loyal to a fault sometimes and when I get f^%cked I move on.
    Ya... Torq is very likelly a chineese company... so I would not expect any real support. Mine came with a booklet explaining the warranty... did you have a look at that? There is very likelly a phone number and adress on that. If it's under a year old, it is covered by a warranty for sure, just need to find out how to proceed with it.

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