Feel like I was duped here with detailing and ceramic coating

**Donnation** · 11-16-2018, 03:20 PM

Originally Posted by Eric@CherryOnTop

Bro, that looks TERRIBLE!!!! There’s swirl marks everywhere and I can’t really tell but looks like rotary buffer holograms too. Time to call the credit card company.

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How do you think I should approach this with the detailer? Is this a legitimate claim you think?

**parshisa** · 11-16-2018, 03:23 PM

Originally Posted by Donnation

Final result. I think it looks better and it’s hard to tell with just a light on it. Not thrilled with it but maybe that’s the best i should expect? It’s cloudy out so I can’t see it in sunlight. Should be able to tomorrow. I’m going to contact the member here and get his thoughts on bringing it in to take a look at it. To me I thought it would look better, but maybe my expectations were too high.

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I will leave evaluation to the pros out here. But i can tell for sure that this guy should be ashamed of the quality of work they do. All you had to go through paying that much and get this? Sorry you’re having to deal with it but i think it’s time to held them accountable and fight for your hard earned money.

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**RZJZA80** · 11-16-2018, 03:23 PM

Originally Posted by Donnation

Final result. I think it looks better and it’s hard to tell with just a light on it. Not thrilled with it but maybe that’s the best i should expect? It’s cloudy out so I can’t see it in sunlight. Should be able to tomorrow. I’m going to contact the member here and get his thoughts on bringing it in to take a look at it. To me I thought it would look better, but maybe my expectations were too high.

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Unacceptable. They did a quick one step. I would complain and ask for some of the money back. Also check if they coated it or not.

**Setec Astronomy** · 11-16-2018, 03:24 PM

Oh geeze. Sorry. See what OCD-tails says.

**parshisa** · 11-16-2018, 03:30 PM

Have you discussed how deep , 50,60,70,80,90,100% of swirls will be removed at correction step before he “started” on the vehicle? If not, i guess it will be hard to argue the results, especially in legal fields..

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**Donnation** · 11-16-2018, 03:35 PM

Originally Posted by parshisa

Have you discussed how deep , 50,60,70,80,90,100% of swirls will be removed at correction step before he “started” on the vehicle? If not, i guess it will be hard to argue the results, especially in legal fields..

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No, he just said that he would remove all of them except deep scratches.

**parshisa** · 11-16-2018, 03:37 PM

Originally Posted by Donnation

No, he just said that he would remove all of them except deep scratches.

I would imagine this specific wording is nowhere on the paper, is it not?

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**Donnation** · 11-16-2018, 03:39 PM

Originally Posted by parshisa

I would imagine this specific wording is nowhere on the paper, is it not?

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This is the exact wording:

❖ 3-4 stage paint correction by machine polishing with Studio A Paint DNA #1,2,3, and 4 to remove all swirls, micro-marring, light-medium scratches, haze, holograms, bird stains, sanding marks, acid rain and tree sap stains, and all but the deepest of scratches (requires wet sand and buff).

**Bruno Soares** · 11-16-2018, 03:41 PM

I think even HD Speed alone would have gotten you better results than that. We don't have a video of how you brought it in, maybe it was completely trashed but even then, at $1700, this guy should have really fixed it. Wet sand deeper scratches, compound, polish, coat. He charged for all that. Didn't do any of that. To coat a car like that is a waste of coating because you're covering all those flaws. Sounds like you're in for some arguing back and forth, good luck with that. I would not accept a 3rd attempt by the same guy. He clearly doesn't know what he's doing.

**parshisa** · 11-16-2018, 03:42 PM

Originally Posted by Donnation

This is the exact wording:

❖ 3-4 stage paint correction by machine polishing with Studio A Paint DNA #1,2,3, and 4 to remove all swirls, micro-marring, light-medium scratches, haze, holograms, bird stains, sanding marks, acid rain and tree sap stains, and all but the deepest of scratches (requires wet sand and buff).

Perfect. Get one of the forum’s pros opinion, make a call to your CC company on fraud activity, get your money back and get someone who knows what they do to work on the car. Good luck man

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