Old Wax Emergency

[ge234]

Hey Guys, I am in a jam and need help. An old customer called me today. Apparently I missed removing some of the wax on his car a few months ago. He called me today from a carwash and said they were having trouble getting the wax off. He wants me to get the wax off tomorrow. The car has matte grey paint...which is why I couldn't tell where the wax was and wasn't.

Does anyone have a tip for how I can remove the old, hardened wax? He's a great customer, I really need to fix this.

Please help!

[FUNX650]

Hey Guys, I am in a jam and need help. An old customer called me today. Apparently I missed removing some of the wax on his car a few months ago. He called me today from a carwash and said they were having trouble getting the wax off. He wants me to get the wax off tomorrow. The car has matte grey paint...which is why I couldn't tell where the wax was and wasn't.

Does anyone have a tip for how I can remove the old, hardened wax? He's a great customer, I really need to fix this.

Please help!

Something on the order of this will work:
Griots Garage Dried-On Wax Remover

And "Like removes Like":
Use some of the same wax (fresh),
to remove the old dried-up wax.

Also:
If he's such a great customer...
why was he at some establishment,
other than yours, for a car wash??

Bob

[ge234]

thank you bob, i will try to find this at a local auto-parts store. he wants me there tomorrow. hopefully advanced auto or autozone will have it.

he's a great customer because he has a lot of very nice cars that i can charge a premium for...i want him to be happy with my work. i've only worked for him once.

[FUNX650]

thank you bob, i will try to find this at a local auto-parts store. he wants me there tomorrow. hopefully advanced auto or autozone will have it.

he's a great customer because he has a lot of very nice cars that i can charge a premium for...i want him to be happy with my work. i've only worked for him once.

If they don't have the Griot's,
another dedicated dried-wax remover should work.

Don't forget about taking the tin of the wax you originally used.

You need to get this customer on a maintenance program.
Cleaning up this wax residue could do it!

Bob

[ge234]

i really appreciate your guidance bob, thank you again. i'm new to this business and hope that solid customer service will do the trick

[ge234]

would a 'quick detailer' work if i cannot find a specified wax remover?

[SYMAWD]

would a 'quick detailer' work if i cannot find a specified wax remover?

Maybe, maybe not. If it's just wax, an All Purpose Cleaner will work. You will just have to re wax the area afterwords.

[ge234]

can i assume an all-purpose cleaner and a quick-detail spray are the same thing?

[TundraPower]

The best products I know of for old dried wax removal are Lusso Pant Cleaner and Swissvax Cleaner Fluid Regular.

[jfelbab]

I'd try using more of the same wax. This should re-liquify the old wax and make removal easy.