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  1. #61
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    Re: NEW FLEX XCE 3401 Corded and Cordless Polishers!

    I just got off the phone with Customer Service. It's a sad day here. I was told that flex is having trouble manufacturing the item, and therefore the possible ship date it Mid-November as they are not coming in until Mid-October. I was hoping to use it on my vehicles this year, but Mid-November will obviously be too cold in my area to use The Beast. Torn with cancelling my order and waiting until next year when the weather will allow me to use this on my vehicles.

    I just don't understand as I was told the first shipment was already on it way back in late August/September and I was one of the first on the pre-order wait lists. Ordered first day very soon after the product went live.


  2. #62
    Director of Training Mike Phillips's Avatar
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    Re: NEW FLEX XCE 3401 Corded and Cordless Polishers!

    Quote Originally Posted by RChicago View Post

    I just got off the phone with Customer Service. It's a sad day here.

    I was told that flex is having trouble manufacturing the item, and therefore the possible ship date it Mid-November as they are not coming in until Mid-October.


    I have Chris Metcalf on the phone right now as I type.


    Both the FLEX XFE Cordless Finisher and ECE Cordless BEAST use the same backing plate, and there was a delay in production not a problem. The backing plates were upgraded to a superior design and "yes" this did cause a delay, but FLEX is past this aspect of producing the backing plates and the new tools are being manufactured at the FLEX facility in Germany.


    The first shipment leaving Germany is next week. Figure 2-3 weeks on the water (on a ship), and then they have to go through Customs. Once through Customers, Autogeek will be the first to get the first shipments.


    So I realize everyone is excited to get the new FLEX tools and I also realize that everyone has been patient, but the tools are in production and the first shipment leaves Germany next week.

    In fact, Chris told me while he's there next week, he'll take a picture of the tools being packed into the shipping totes and send it to me. (I'm also sending him the link to this thread)



    Mike Phillips
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  3. Thanks Aaryn NZ, Diner, RChicago thanked for this post
  4. #63
    Senior Member theamcguy's Avatar
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    Re: NEW FLEX XCE 3401 Corded and Cordless Polishers!

    Quote Originally Posted by Mike Phillips View Post

    The first shipment leaving Germany is next week. Figure 2-3 weeks on the water (on a ship), and then they have to go through Customs. Once through Customers, Autogeek will be the first to get the first shipments.


    That's good news, Thank you for the update Mike. Looking forward to the pictures as well.
    Bill Strobel
    Owner Independent Towing & Repair
    Fayetteville, NC
    Do It Right or Don't Do It At All

  5. #64
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    Re: NEW FLEX XCE 3401 Corded and Cordless Polishers!

    Can u put the new backing plates on the old machine?

  6. #65
    Senior Member spazzz's Avatar
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    Re: NEW FLEX XCE 3401 Corded and Cordless Polishers!

    Quote Originally Posted by Dr Oldz View Post
    No
    Quote Originally Posted by Mike Phillips View Post
    spazzz,

    It's not an engineering mistake, it's simply a new engineered design.


    It had to be changed. It's not like a group of people sat in a room an found a way to make the design DIFFERENT just to screw people out of being able to use an OLD backing plate on a NEW tool.

    Besides the fact that this is normal anytime you improve and upgrade things in the world, (anyone have an old iPhone or iPad that they CANNOT update the software?), backing plates wear out. Specifically the velcro HOOKS on the backing plate wear out. anyone that uses any tool that uses a velcro interface on the backing plate, (about 99.9% of all orbital polishers), has had to, or will need to, at some point throw away the original backing plate and purchase a REPLACEMENT - because everything wears out, even you and I.


    Everyone LOVES the new design but it means things have changed. (for the better).


    So "no" the original backing plate design for the original design of the FLEX 3401 (with the ALUMINUM SHROUD), will not fit the NEW DESIGN of the new FLEX 3401 with the lightweight, PLASTIC SHROUD.


    I'll take pictures to show the differences and I think most people that are FLEX users will agree, the new design is how they say,


    New and improved!


    Quote Originally Posted by fightnews View Post
    Can u put the new backing plates on the old machine?
    ....

  7. #66
    Director of Training Mike Phillips's Avatar
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    Re: NEW FLEX XCE 3401 Corded and Cordless Polishers!

    Quote Originally Posted by theamcguy View Post

    That's good news, Thank you for the update Mike.

    Looking forward to the pictures as well.

    Text from Chris while he's in Germany on Tuesday says he'll send me pictures on Thursday of Friday.

    It's Wednesday night as I type this.


    Mike Phillips
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  8. #67
    Senior Member theamcguy's Avatar
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    Re: NEW FLEX XCE 3401 Corded and Cordless Polishers!

    Mike Thank you very much for keeping us up to date on the arrival of the CBEAST.
    Bill Strobel
    Owner Independent Towing & Repair
    Fayetteville, NC
    Do It Right or Don't Do It At All

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