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FMINUS
09-16-2007, 04:59 PM
My edge adapter wouldn't detach or attach, then my blue waffle edge plastic snapped.....
It was the first time using the Blue pad...


Any one know how I can get a hold of Edge?
HighEndDetail
09-16-2007, 05:18 PM
Send Aaron a PM he is The Edge on AGO. He will make it right
robzie
09-16-2007, 05:55 PM
can't you go through Meghan / AG (to get to Edge)?
GrinchGreen
09-16-2007, 07:16 PM
I believe Meghan has stated that AG prefers to handle problems with products that they sell, so they can see for themselves what went wrong.
supercharged
09-17-2007, 02:03 AM
just P.M. Meghan and she will help you out.
Meghan
09-17-2007, 06:10 AM
Yes Meghan prefers to deal with Edge problems, give me a call or send me a PM. I will get the items replaced for you.
FMINUS
09-18-2007, 09:02 PM
Yes Meghan prefers to deal with Edge problems, give me a call or send me a PM. I will get the items replaced for you.


Yea, I wanted to contact Edge since its been over a month since I purchased the products.
gohandbz8
09-24-2007, 10:20 AM
I had my 2nd edge adapter break on me. The retaining metal balls came out as I was removing the pad.
The Edge
09-24-2007, 10:32 AM
I had my 2nd edge adapter break on me. The retaining metal balls came out as I was removing the pad.


They are guaranteed for life, just contact Meghan.
FMINUS
09-24-2007, 12:21 PM
I really love the auto centering and quick connects, but its really discouraging when BOTH the adapter AND the pad failed on me. Good thing I had back hook and loop handy.
P1et
09-24-2007, 12:48 PM
Sorry to hear that FMINUS. What were you working on?
Meghan
09-24-2007, 02:48 PM
As for us replacing the adaptor, I do not carry if its been over 30 days. Those have a lifetime warranty which we will honor. So send me an email and I will get you taken care of.
:buffing:
gohandbz8
09-25-2007, 01:40 PM
I really love the auto centering and quick connects, but its really discouraging when BOTH the adapter AND the pad failed on me. Good thing I had back hook and loop handy.

I ran into the same situation. Adapter broke before I could do the lsp. Thank goodness for the hook and loop.
justin_murphy
09-25-2007, 02:29 PM
Glad to see Meghan took care of this fast.

As a note, I have some Edge pads that are over 4 months old. Don't get discouraged from a great product.

I have a customer that just had to file a lemon law action on a new 07 BMW for 4 bad transmissions in less than 6200 miles. It just happens.

It's how you're taken care of.........that's what matters.
gohandbz8
09-25-2007, 02:45 PM
Glad to see Meghan took care of this fast.

As a note, I have some Edge pads that are over 4 months old. Don't get discouraged from a great product.

I have a customer that just had to file a lemon law action on a new 07 BMW for 4 bad transmissions in less than 6200 miles. It just happens.

It's how you're taken care of.........that's what matters.

Totally agreed. The customer service is simply immaculate with Meghan and the AG crew. I'm in no way discouraged by the product that Edge makes. I still love them and will continue to use them. I may need buy another adapter for a backup just in case one does break so I won't have any down time.