octane
05-13-2015, 05:16 PM
so a while back, guy lost control and hit my wife's car and the car next door on a residential street. Insurance recommends a body shop, we get an estimate, I explain to the guy doing the estimate that I am very selective with the quality of the work, I expect no more orange peel than the rest of the car, bumper should be flush with the rest of the panels, the bumper protector is bent, and we expect a new one. Guy is really nice, promises the world, new bumper protector, no orange peel, "from 2 feet you will not see that it's not original"
a couple of months later, they do the job. I pick up the car at night, we can already see that the backup sensor are full of glue, one has a center part that is pushed in/broken, and there are a couple of gouges around the sensors. the next morning I clean the car, and find about 15 nibs on the bumper, couple more tool marks, one of the backup sensor doesn't work anymore, and tons of orange peel everywhere.
I call them to meet with the owner, from the first word I could feel this guy had a very big ego... he saw no orange peel, no gouges, sensor where like that, bumper protector whas curved up because it was like that when it was on the car. I explained to him that we were supposed to get a new bumper protector, and that no the sensor where working before he got the car, and a new bumper should not have gouges in the paint. he blew me off, saying I know nothing and he has 20 years of experience. I told him the estimator promised the world, and this job wasn't cutting it!
the insurance was contacted, they called and he was supposed to redo the job, paint or polish depending on what they feel is needed.
I said that if it was to be polished with an old wool pad on a rotary and put holograms in the paint, not to bother cause I won't be happy. I ordered new backup sensor since he could not source them, a new bumper protector, and dropped off the car when the parts came in....
today I pick up the car, the bumper is not on the car, nobody called to say it was not ready. they freaking buffed it and put in a ton of holograms, he says that's normal in the sun to see, once waxed it won't show. I asked the guy working on the car, if he needed glue to install the backup sensors, he replied that the sensor on the original bumper where all screwed up, the moron that installed them didn't mesure a thing, I'm the moron that installed them I said! right there the tension started rising, I told him that if it's an 8 hour job, they should not try to do it in 4... the guy than starts yealing at me in front of my wife and kid that I was an "rectum" that had nothing better to do and that I was a lowlife... felt like punching the guy.. his boss just told me both his parents are dying of brain cancer, not excuses for his actions at all. my wife was like "both are dying of brain cancer at the same time? heck of a coincidence"
after that I just decided to take the car in the half fixed state and get out of there... no trust and respect left
moral of the story, under promise, over deliver, not the other way around.
a couple of months later, they do the job. I pick up the car at night, we can already see that the backup sensor are full of glue, one has a center part that is pushed in/broken, and there are a couple of gouges around the sensors. the next morning I clean the car, and find about 15 nibs on the bumper, couple more tool marks, one of the backup sensor doesn't work anymore, and tons of orange peel everywhere.
I call them to meet with the owner, from the first word I could feel this guy had a very big ego... he saw no orange peel, no gouges, sensor where like that, bumper protector whas curved up because it was like that when it was on the car. I explained to him that we were supposed to get a new bumper protector, and that no the sensor where working before he got the car, and a new bumper should not have gouges in the paint. he blew me off, saying I know nothing and he has 20 years of experience. I told him the estimator promised the world, and this job wasn't cutting it!
the insurance was contacted, they called and he was supposed to redo the job, paint or polish depending on what they feel is needed.
I said that if it was to be polished with an old wool pad on a rotary and put holograms in the paint, not to bother cause I won't be happy. I ordered new backup sensor since he could not source them, a new bumper protector, and dropped off the car when the parts came in....
today I pick up the car, the bumper is not on the car, nobody called to say it was not ready. they freaking buffed it and put in a ton of holograms, he says that's normal in the sun to see, once waxed it won't show. I asked the guy working on the car, if he needed glue to install the backup sensors, he replied that the sensor on the original bumper where all screwed up, the moron that installed them didn't mesure a thing, I'm the moron that installed them I said! right there the tension started rising, I told him that if it's an 8 hour job, they should not try to do it in 4... the guy than starts yealing at me in front of my wife and kid that I was an "rectum" that had nothing better to do and that I was a lowlife... felt like punching the guy.. his boss just told me both his parents are dying of brain cancer, not excuses for his actions at all. my wife was like "both are dying of brain cancer at the same time? heck of a coincidence"
after that I just decided to take the car in the half fixed state and get out of there... no trust and respect left
moral of the story, under promise, over deliver, not the other way around.