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Dr_Pain
02-19-2015, 04:46 PM
Finally catching up on downloading my pictures and organizing them. I had alluded to this upcoming Show and Shine in one my previous threads, and true to my word here it is!

The Subject: 2014 Black Toyota Tundra TRD (less than 8 months old)

The Story: This nice couple was referred to me after what they described as a "rather unpleasant experience with a local dealership". According to their account, they ran over a branch which kicked up and made a sizeable dent in the rear passenger quarter panel. Being that the truck was almost brand new they did not want to drive it with this big blemish on the side. They made an appointment with the bodyshop at a local dealership and had the truck repaired. The wife picked up her truck and drove it home. Upon returning from work the husband noticed horrendous swirls and immediately contacted the dealership. Long story short the body shop attempted to correct the defects on 2 separate visits, even going as far as being supervised by the GM of the dealership. Unfortunately they could not satisfy the customer and could not remedy the issues noted. As a show of good customer service the GM offered the option for the client to find a place that could take care of it to their satisfaction. After a couple of phone calls to locally owned body shop, they were given my name. This is rather weird as I have never really marketed those guys, but lets say I was flattered and excited.

I initially met with the husband who made sure to position the truck with the passenger side in direct sun light. I walked out of my office and literally took a step back at the sight even though the truck was 20 feet away in my parking lot. I wish I had pictures of the truck that day because it was both horrific and mesmerizing. Go ahead and find the worst example of rotary hologram online and it was worst. Unfortunately I did not have my camera with me, and the day I took the truck in was overcast, so never got a good picture. Anyway, we inspected the vehicle together discussed what needed to be done and I gave him an estimate to give to the dealership. As you may imagine, the initial contact with the dealership was not the friendliest. Because my name would be associated with this mess I wanted to make sure that it was done right! The GM asked that I only do the passenger side (since they buffed from the rear quarter to the front fender to "blend") and only wanted to be charged for that work. I explained to him that I could not in good conscience only do 1/2 the vehicle, since this project would now be linked to my name and reputation. It was explained that I did not have a problem taking on the liability of fixing the defects ONLY if I was allowed to make the whole truck perfect. After a few exchanges he did reluctantly agree to pay for a full correction on the full vehicle (because his mishap did open him up to liabilities). A few days later I did swing by the dealership to pick up the payment, met with the GM, discussed what I do and how I do it, and even dropped off some coating literature (I know funny!!). The wheels were in motion!!

First step was to take PTG readings. The truck averaged about 90 microns, but had readings as low as 57 microns. You can also see the thickness of the repair and repaint ;)

https://fbcdn-sphotos-e-a.akamaihd.net/hphotos-ak-xfp1/v/t1.0-9/10982414_852724824789893_2216588410538256924_n.jpg ?oh=b4a092494a84a91008fe3cd442dc76dd&oe=554F3393&__gda__=1435900186_cd6750154dcefd0f4d4af558316a7cb 8

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So what did the paint look like?? I do not have the full hologram view of that day but I do have a few pics and a video under the LEDs. Under normal shop lighting things did not look too bad, but under LEDs (the no-lie lights) it was BAD!!!!!

https://scontent-dfw.xx.fbcdn.net/hphotos-xfp1/v/t1.0-9/10378966_852725034789872_7978898183287389223_n.jpg ?oh=2058da201e9360f3e8ef3f0adfd452f1&oe=5555BCD7

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Note on the pictures that you have a combination of scratches and swirls, rotary hologram and some weird speckling/scuffing. You can also see the the body lines where HAMMERED!!! I guess they don't tape them before putting the rotary/wool on!?! The 50/50 was pretty dramatic but left a nice DA haze behind

https://scontent-dfw.xx.fbcdn.net/hphotos-xpa1/v/t1.0-9/551525_852724884789887_1551609821007342959_n.jpg?o h=394407baec0627ad18b57c28038d46b4&oe=554E42CA

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You can see in the reflection that I was using my Flex 3401 with a Meg MF + FG400, finishing with my Rupes 21 + black LC flat pad and Reflect (for the win)

https://scontent-dfw.xx.fbcdn.net/hphotos-xap1/v/t1.0-9/10994327_852724998123209_9191462630654844376_n.jpg ?oh=3318d72bcc6845f34929c29173e4e161&oe=5554B16D

The finish product after removing the tape and before the final wipedown

https://fbcdn-sphotos-f-a.akamaihd.net/hphotos-ak-xpa1/v/t1.0-9/10388082_852724968123212_2319533530865076536_n.jpg ?oh=e34abbec2fa3cd5b154c66e1f19dbba7&oe=5552C698&__gda__=1430897184_ee5110baddb104c1dfac1e3c535c927 9

https://fbcdn-sphotos-c-a.akamaihd.net/hphotos-ak-xfp1/v/t1.0-9/10406702_852725214789854_1681589772836577668_n.jpg ?oh=f183f4773ad2db0eea776c5d92e66e93&oe=558270E8&__gda__=1430857313_ccf660bcb2450c5acc3511e78d8249f f

The client selected a paint sealant as the LSP, the main reason was that the agreement with the dealership was for the polishing work ONLY and that anything else was on their dime. So here are the glamor shot AFTER!!

https://fbcdn-sphotos-g-a.akamaihd.net/hphotos-ak-xpf1/v/t1.0-9/11001845_852725121456530_6568242284031583767_n.jpg ?oh=f49fab9837e40f29f9023f3891f10cb7&oe=555182FD&__gda__=1431515287_a97b7a1b5176a473bb3f626750bc4a4 2

https://scontent-dfw.xx.fbcdn.net/hphotos-xpf1/v/t1.0-9/11009089_852725158123193_3181309269464054168_n.jpg ?oh=8b500b12949608ef460135503ef0325e&oe=558289DA

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https://scontent-dfw.xx.fbcdn.net/hphotos-xfp1/v/t1.0-9/11017079_852725318123177_8097473062699588985_n.jpg ?oh=b4291519b865c5de01cdd0b1c5905fbb&oe=55918967

In all we invested close to 18 hrs in this truck and cannot begin to tell you how thrilled the couple was. Unfortunately for me the GM had no desire to see the final results, so I can only hope that he gets a chance to visit my FB webpage and sees the result for himself. I am not diluted in thinking that I will be flooded with work from the dealership because I do charge a premium for what I do (compared to their hourly detailing guys), but you never know ;)

Thanks for looking! I can't wait to see what you guys have to say :P

Dr_Pain
02-19-2015, 04:48 PM
I could not embed the video for some reason so feast you eyes on the before and after video below (BTW, I LOVE my Flex inspection light)


2014 Toyota Tundra - BEFORE

2014 Toyota Tundra - AFTER

rbss
02-19-2015, 05:11 PM
wow heck of a job that truck was a mess. 57 microns! What process did you use to correct that area?

LRC3
02-19-2015, 05:14 PM
Wow, how did a 8month old truck get so trashed!!!

Nice work man.

FrankS
02-19-2015, 05:15 PM
Excellent work as usual Claude! I can see why the owners were thrilled, it looks amazing. Thanks for sharing :dblthumb2:.

Dr_Pain
02-19-2015, 05:21 PM
wow heck of a job that truck was a mess. 57 microns! What process did you use to correct that area?

Unfortunately had to take the same approach as everywhere else on the truck. What I do in these case is I break it down to 2 pass, inspect and PTG and keep going until I am happy with the results (without much regard for UMR)


Wow, how did a 8month old truck get so trashed!!!

Nice work man.

The truck was trashed in part by

1) the bodyshop (rotary and wool pads),
2) followed by an attempt at the detailing shop (I guess in an attempt to remove compound oils!?!), not knowing they were holograms,
3) and then back to the bodyshop for a second round with the rotary.

(and I would assume a quick trip to the "tunnel of swirls")


Excellent work as usual Claude! I can see why the owners were thrilled, it looks amazing. Thanks for sharing :dblthumb2:.

Thanks Frank! I love when a customer stays 45 minutes gawking at their car, asking tons of questions and just thanking you and shaking your hand.

DetailedByPrecision
02-19-2015, 05:54 PM
Great save. the 5x microns area scared me as well...

Corey@OptimalDetailing
02-19-2015, 06:42 PM
Amazing results AS ALWAYS!! That truck looks like it should now. Fantastic job, always enjoy seeing your work.

AZ Mike
02-19-2015, 07:00 PM
Beautiful job. That transformation was amazing. Maybe the customer will take the truck to the dealer to show what they expected when they took it in to be fixed.

fly07sti
02-19-2015, 07:20 PM
Great work Claude! Hope my 2010 Tundra will look half as good as that after I coat it next month. What sealant did you use for LSP?

cardaddy
02-19-2015, 08:19 PM
Claude brother... you said this one was going to be special, but uhh... to put it in words... CarMomma just said; "GOOD GOD!"

It never ceases to amaze me just how BAD a "professional" body shop is at what they do. :rolleyes:

Y'all really knocked that one out in a hurry, looks awesom.:dblthumb2:
Good catch on that drivers door too! Hope you sent the owner home with those paint readings, that 57 mill one 'twas a wee bit scary. :)

Really wish the GM had been willing to take a minute out of his terribly important :rolleyes: day.

Then again... when it gets to the GM's, Sales Managers and the like; "Don't know, don't care, don't want to know, will NEVER know!" :dunno:

I had something similar last year where the body shop manage at a Hennessy dealership referred me to GEICO, which had a Jag at an Abra body shop. I know, weird right? ;) They had to deliver it via rollback because it'd barely run. A week later, correction and coating, it went back looking a LOT better than when it came. (Then came back a month or so later to have the hood done (again) as they'd repainted it, AGAIN.) :laughing:

Tato
02-19-2015, 10:20 PM
Dear Claude,

I've read you mentioning about an upcoming thread that would make us experiment a huge mix of feelings, and here we are...

As always, we open your threads with huge expectations (even higher now that you over promised), and you didn't disappointed - In fact, you over delivered.

If I had to list what I like most about your work, 'Professionalism' and 'Confidence' would be right on top of it. You not only show us perfect detailing / polishing results, but a true class of conduct and self esteem as Detailers.

Accepting such challenge and achieving such results with mostly everything against you only reaffirms you're one to be admired, and followed.

Please, keep on the enthusiasm to share the work you are doing, it's inspiring. Thanks a lot for taking your time.

Kind Regards.

davey g-force
02-19-2015, 11:17 PM
Great work Claude :xyxthumbs:

Even though they generally can't afford you, I'm sure you'll occasionally get some return business from that dealership in the future, after they've messed up someone else's car!

Sizzle Chest
02-19-2015, 11:26 PM
Wow. Great save! Superb work!

RPM_BR
02-20-2015, 04:55 AM
Amazing recovery work, Mr. Tremblay! The swirls seemed very deep, and with the thin paint, you sure walked on thin ice, especially on the doors panels!
You used meg's mf cutting disks, I suppose. You should try the Menz 300 as well, though with less pressure in the first couple passes so the product breaks up a bit.
You saved the car for sure, and brought back happiness in the customer's life, after the huge disappointment of buying a brand new DISO installed car. All the best!