Burns ST
10-30-2014, 05:28 PM
So a few weeks ago I had the interior of my 1 year old Ford Focus ST detailed by a 'professional' company because I do not own any equipment that can clean carpets, they ended up scratching my door. They paid to have it repainted, no problem, I appreciated their honesty and for not giving me the run-around.
Two days after the door is painting I leave the car at the dealership to have some recall notices taken care of. The day after I picked it up from them I jumped out of the car when it was nice and sunny and was greeted to a nice display of swirls on my hood. The lines go from one end to the other like a lovely rainbow of tears.
I realized they had washed it and done the dreaded DISO. Honestly, I feel partially at fault. I should have known better to let them wash it. So back to the dealer. They took it back in, thinking they were going to polish out the marks. I picked it up today, all they did was re-wash it and put some paint sealant on it to try to mask the marks. Basically fill the marks in, try to mask the issue so I go away.
The service manager said he took it to the body shop guys, they said those marks were a result of improper washing over a period of time, not just them. I'd love to know how they can actually determine that. I can admit I've left a couple love marks on it, but theres no way in hell I did all the damage to the car. I brought up that the freshly painted door had marks on it, and that I had not touched the door since it was painted.
He said to call him back if I'm not happy. I intend too. Can anybody help supply me with some ammo for my situation? I feel it needs to be polished, and the clear bra polished or replaced. Im actually impressed at the damage to the clearbra. They did some work on it to mess that up.
Two days after the door is painting I leave the car at the dealership to have some recall notices taken care of. The day after I picked it up from them I jumped out of the car when it was nice and sunny and was greeted to a nice display of swirls on my hood. The lines go from one end to the other like a lovely rainbow of tears.
I realized they had washed it and done the dreaded DISO. Honestly, I feel partially at fault. I should have known better to let them wash it. So back to the dealer. They took it back in, thinking they were going to polish out the marks. I picked it up today, all they did was re-wash it and put some paint sealant on it to try to mask the marks. Basically fill the marks in, try to mask the issue so I go away.
The service manager said he took it to the body shop guys, they said those marks were a result of improper washing over a period of time, not just them. I'd love to know how they can actually determine that. I can admit I've left a couple love marks on it, but theres no way in hell I did all the damage to the car. I brought up that the freshly painted door had marks on it, and that I had not touched the door since it was painted.
He said to call him back if I'm not happy. I intend too. Can anybody help supply me with some ammo for my situation? I feel it needs to be polished, and the clear bra polished or replaced. Im actually impressed at the damage to the clearbra. They did some work on it to mess that up.