RobRabbit2.5
08-27-2014, 09:31 AM
I recently joined the online community here at AG and just wanted to share some thoughts on my virgin purchase experience with you guys.
I did alot of reading and "research" before making my flex tool purchase online. The articles and reviews on the AG site and this forum were very helpful to me.
I broke down, and bought it. I was going to buy a Meguiars DA (i love all their stuff) or a PC, but experience has shown me a man is only as good as his tools, and i'm not a fan of mediocre.
I called AG to place my order during a "wacky wednesday" sale, but I didn't pull the trigger over the phone the first time. I talked to Andre who filled me in on the items i was looking at with no pressure to buy whatsoever. Very helpful. So i think about it, and forget to purchase online that night. I call Andre the next day who extends me the sale price even though i missed the deadline. WOW!
I wait 2-3 days and it shows up. I'm so excited i could burst. The set that i bought came very well packaged. But there's a problem. The flex unit only has a 9' cord. Ruh roh. It is so beautiful to behold i think about keeping it anyway.
I call AG. I remember my garage outlets are so far from my work area i can't make it work. I ask to return it. No problem they say, and send me a return label to my email with postage paid within 10 minutes of requesting it. When they see the one coming back they ship me out the 25' cord HD version of Flex. I think, "okay these people are pretty on their game."
It arrives in 2-3 days well packaged again with a bonus. They included Mike Philips guide and flex DVD as well! The original Flex package i bought did not contain these items. Nice touch!
I am exstatic. I use the buffer like crazy. I do 4-6 cars over the next 3-4 weeks. They turn out looking like showcars. The polisher sings. She's beautiful. I know my free time is in trouble. My fiance views the polisher as competition for my affections.... She's right.
At about 29 days after purchase i go to change the backing plate and realize there is rust inside my flex. Not extensive. Not crazy. But rust. I'm concerned. I call AG again. I feel like a burden to these nice people already. I get Andre on the phone (same person that helped me out a month ago) who asks me to send him some pictures. So i do, and in the meantime i also call Flex NA about the issue. They ask me to send it in and they'll fix it no questions asked.
Andre takes a look at the pics I sent him and forwards them on to Mike Philips. When i called back to see what the verdict was Andre put me directly on the phone with Mike....which i did by no means expect.... who i had a great conversation with. We talked about the issue, and Mike thought the best thing was to send out a new polisher, (again ) and that he himself would personally grab it out of the warehouse for inspection before mailing it to me. He puts me back on with Andre who says, "this time the return label will be packaged with the new polisher. When you get it, return the old one to us." Postage prepaid.
The new buffer arrives in 2-3 days. Well packaged. It is personally signed on the box inside by Mr. Philips as well as on the spindle the backing plate attaches to. Mike approved. It's still there.
In the Air Force we had 3 core values. Integrity first, service before self, and excellence in all we do. Since my time in the service, no other business had ever come close to exemplifying those values. Until Now. I am floored by AG. I'll never purchase a car care product anywhere else.
The new polisher is great. It works like a charm and no issue. Thanks so much for everything you guys did for me. I really appreciate it.
Rob
I did alot of reading and "research" before making my flex tool purchase online. The articles and reviews on the AG site and this forum were very helpful to me.
I broke down, and bought it. I was going to buy a Meguiars DA (i love all their stuff) or a PC, but experience has shown me a man is only as good as his tools, and i'm not a fan of mediocre.
I called AG to place my order during a "wacky wednesday" sale, but I didn't pull the trigger over the phone the first time. I talked to Andre who filled me in on the items i was looking at with no pressure to buy whatsoever. Very helpful. So i think about it, and forget to purchase online that night. I call Andre the next day who extends me the sale price even though i missed the deadline. WOW!
I wait 2-3 days and it shows up. I'm so excited i could burst. The set that i bought came very well packaged. But there's a problem. The flex unit only has a 9' cord. Ruh roh. It is so beautiful to behold i think about keeping it anyway.
I call AG. I remember my garage outlets are so far from my work area i can't make it work. I ask to return it. No problem they say, and send me a return label to my email with postage paid within 10 minutes of requesting it. When they see the one coming back they ship me out the 25' cord HD version of Flex. I think, "okay these people are pretty on their game."
It arrives in 2-3 days well packaged again with a bonus. They included Mike Philips guide and flex DVD as well! The original Flex package i bought did not contain these items. Nice touch!
I am exstatic. I use the buffer like crazy. I do 4-6 cars over the next 3-4 weeks. They turn out looking like showcars. The polisher sings. She's beautiful. I know my free time is in trouble. My fiance views the polisher as competition for my affections.... She's right.
At about 29 days after purchase i go to change the backing plate and realize there is rust inside my flex. Not extensive. Not crazy. But rust. I'm concerned. I call AG again. I feel like a burden to these nice people already. I get Andre on the phone (same person that helped me out a month ago) who asks me to send him some pictures. So i do, and in the meantime i also call Flex NA about the issue. They ask me to send it in and they'll fix it no questions asked.
Andre takes a look at the pics I sent him and forwards them on to Mike Philips. When i called back to see what the verdict was Andre put me directly on the phone with Mike....which i did by no means expect.... who i had a great conversation with. We talked about the issue, and Mike thought the best thing was to send out a new polisher, (again ) and that he himself would personally grab it out of the warehouse for inspection before mailing it to me. He puts me back on with Andre who says, "this time the return label will be packaged with the new polisher. When you get it, return the old one to us." Postage prepaid.
The new buffer arrives in 2-3 days. Well packaged. It is personally signed on the box inside by Mr. Philips as well as on the spindle the backing plate attaches to. Mike approved. It's still there.
In the Air Force we had 3 core values. Integrity first, service before self, and excellence in all we do. Since my time in the service, no other business had ever come close to exemplifying those values. Until Now. I am floored by AG. I'll never purchase a car care product anywhere else.
The new polisher is great. It works like a charm and no issue. Thanks so much for everything you guys did for me. I really appreciate it.
Rob