Griot's 6" repair

[wdmaccord]

For those of you that have had to send in your GG polisher to Griot's for repair or replacement under warranty, just wondering how long it usually takes? I sent it in 2 Monday's ago and it got to them that Wednesday. So this Wednesday (tomorrow) will be 2 weeks. Supposed to have a detail this weekend. I can call them, but thought I would get some input here first before I bother them.

[Audios S6]

I don't remember exactly how long, but it was 2-3 weeks. I did not get any kind of notofication as to what was going on...the repalcement just showed up at my door.

[swanicyouth]

I dropped mine and put a dent in the shroud - so its a bit out of round. I dont think it affects anything, just cosmetic. Wonder if they can sell me the part, or if these things just come as built up units from China?

Anyone know?

[BlackRam]

I mailed mine in on Monday May 12th, it was signed for them in IL on Wed.
It was then reshipped out Tuesday/Wed may 20th/21st and I received it on friday may 23rd. i called and spoke to a rep, they had to find me in their syste, as i bought it through a whole saler, in this case it was palm beach motor group (autogeek).
i talked to one of the customer svc reps and she was super friendly. she had to email the returns dept for my status, but they provided me with a tracking # and everything.
all in all, very pleased with how the process was treated

[wdmaccord]

That's about the same timeline as mine. They shipped on the 22nd and I'll have tomorrow. So they had it a week in house. They had to look me up too since I bought from Autopia. Would be nice if they would even just email shipping notice, but all in all great service. Another reason to spen a little more dough and get a GG if you are considering a PC. IMO