swanicyouth
08-16-2013, 09:19 PM
I know its not carried here, but I just wanted to give my rendition of a customer service experience I had with Zymol.
Last summer I bought a jar of Glasur new from an authorized retailer (Bimmerzone). Well, shortly after I got the jar home I dropped it and the container cracked. The wax was OK, but the container was shot. So, I moved the wax to a new container.
Anyway, it was bugging me (a year layer) I didn't have the right container for Glasur. So, I emailed Zymol and asked to buy a container. They wouldn't sell me a container because they said plastic from the crack could have got in the wax.
I sort of expected to get nowhere with this anyway. However, they did say IF (only IF) I had the original container and mailed it all to them (with the wax in whatever I put it in), they would see what the could do. I didn't have the cracked base, but I did have the lid. They said they would accept that. This was back and forth over a few emails. So I packed it all off 7 days ago (there was about 45% of the wax left) not knowing if that was the last of I would see of my Glasur, or if they would do anything for me at all.
Today I came home and found this on the step:
http://img.tapatalk.com/d/13/08/17/hygydu8e.jpg
http://img.tapatalk.com/d/13/08/17/u7ygyduz.jpg
http://img.tapatalk.com/d/13/08/17/buzady9y.jpg
http://img.tapatalk.com/d/13/08/17/3arevepy.jpg
And inside:
http://img.tapatalk.com/d/13/08/17/a5ypy6e2.jpg
A brand spanning new tub of Glasur. No charge! I can't believe how incredibly generous they were. I don't know what to expect, maybe a same or something.
But, they hooked me up! Great customer service!!!
Last summer I bought a jar of Glasur new from an authorized retailer (Bimmerzone). Well, shortly after I got the jar home I dropped it and the container cracked. The wax was OK, but the container was shot. So, I moved the wax to a new container.
Anyway, it was bugging me (a year layer) I didn't have the right container for Glasur. So, I emailed Zymol and asked to buy a container. They wouldn't sell me a container because they said plastic from the crack could have got in the wax.
I sort of expected to get nowhere with this anyway. However, they did say IF (only IF) I had the original container and mailed it all to them (with the wax in whatever I put it in), they would see what the could do. I didn't have the cracked base, but I did have the lid. They said they would accept that. This was back and forth over a few emails. So I packed it all off 7 days ago (there was about 45% of the wax left) not knowing if that was the last of I would see of my Glasur, or if they would do anything for me at all.
Today I came home and found this on the step:
http://img.tapatalk.com/d/13/08/17/hygydu8e.jpg
http://img.tapatalk.com/d/13/08/17/u7ygyduz.jpg
http://img.tapatalk.com/d/13/08/17/buzady9y.jpg
http://img.tapatalk.com/d/13/08/17/3arevepy.jpg
And inside:
http://img.tapatalk.com/d/13/08/17/a5ypy6e2.jpg
A brand spanning new tub of Glasur. No charge! I can't believe how incredibly generous they were. I don't know what to expect, maybe a same or something.
But, they hooked me up! Great customer service!!!