What did the bodyshop do to my paint?

[thewes]

I'm sure as most people here on AG, I've always been super aware and particular of every little scratch and nick/mar on my trucks paint (its black, give me a break).

So I had a door repainted about a week back and part of the deal with the bodyshop was they would buff out my truck- bad idea.

After getting it back home, first thing I noticed was the black paint on the door looks a complete different shade and has holograms all over. Not really noticeable in the shade but once the light its it, looks like crap. After looking a bit closer at his buffing job, I noticed there were these random deep 2-3mm long scratches all along the driver side and also TONS of bad swirling on the entire truck. Another thing I noticed was several spots of what looks to be "solvent pop" but on panels he didn't even paint, so I am not sure what it could possibly be.

My questions for you guys are, what the hell caused these tiny scratches? Was it a piece of debris on the pad he used? And as far as the doors finish goes, would a solid polish fix the hazing/holograms and help match it up better to the rest of my truck? Always heard black was the easiest to match...

I've never really had to deal with taking a paint issue back to a body shop before... any tips on how should I handle it? I normally wouldn't make a big deal out of this, but the marks are literally all over the truck and combined with the other issues I have to say something. Even though the scratches are small, they are also really deep past the clear and I am almost positive there is no way can they be removed without touch up paint/wetsanding etc. It might seem ridiculous over scratches so tiny, but I shouldn't pay money to have more damage put into my paint, regardless of the size. Any chance I am just over reacting over all this?

Regardless, just after seeing how my door came out I'm not even sure if I would accept an offer to repaint the scratched panels.

Sorry for the long thread, but any advice at all would be greatly appreciated. I have given this guy a decent amount of work over the years but never taken my personal car to him, and after this experience I am pretty damn disappointed and plan on looking for a new shop.

Thanks for the help.


Hologram on painted door
http://i263.photobucket.com/albums/ii144/thewesmd/photodoir_zps58d3e27d.jpg

Door at night, bad picture but in any artificial light it is extremely noticeable. Looks more of a grey than black.
http://i263.photobucket.com/albums/ii144/thewesmd/photo1-17_zpsd1090942.jpg

Tiny deep scratches
http://i263.photobucket.com/albums/ii144/thewesmd/photo5-3_zps36b4808e.jpg

http://i263.photobucket.com/albums/ii144/thewesmd/photo4-7_zps93914445.jpg

http://i263.photobucket.com/albums/ii144/thewesmd/photo3-8_zps65911645.jpg

Solvent pop?
http://i263.photobucket.com/albums/ii144/thewesmd/photo2-20_zps317916b9.jpg

[AutowerxDetailing]

Any chance I am just over reacting over all this?

You're not overreacting. The holograms on the door panel are ridonkulous. I'm not sure how there could be solvent pop on panels that were not even resprayed... I don't really have much experience with aftermarket refinishing processes, other than things I have read. Perhaps they tried to blend the clear to other panels and then while buffing them the solvent pop marks appeared?

In any event... depending on if the shop is reputable I might give them another shot at fixing it. Perhaps they had a "trainee" who was working on your car or something and they will let one of the veterans redo the work this time. I'd give them the courtesy to fix it and then check out other avenues if that doesn't work.

[Infiltrator]

I would take it back

[hernandez.art13]

An Auto body shop will use the same wool pad and foam pad for like a million cars. Without properly cleaning the pads in-between.

It might be easy fixing those swirl marks (i think that's the name) since all the heavy work has already been done.

That is why my cousin does all those extra steps for black cars. The little dots not sure what that is though.

[hernandez.art13]

Oh and no your not overreacting.

[Detailing by M]

Typical body shop abuse. I've never seen a car that has gone into a BS and not come out with paint damage.
Take it back tell them what they did to your car. Go to a pro detailer, pay to get it fix and then sue the BS for the money.
But don't let them fix it.

[thebamboo23]

Yep.. Typical body shop "detailer"

[thewes]

Thanks for the replies. Ill take it back and see how it goes from there. I've been wanting to learn how to buff and polish for a while so I guess this could be a perfect time to finally start.

I feel like he's the type of guy that's going to try to brush the small marks and swirls off like they are nothing, def time to find a new bs.

[hernandez.art13]

Yep.. Typical body shop "detailer"



They're more production line, and it works for them cos a lot of their customers don't know anything we do. Their car is fixed and looks good and they are happy.

If the paint doesn't match that is completely unacceptable though. Or the solvent pops

[hernandez.art13]

Asked my uncle and this is what he said:

"Can't be solvent pop if it didn't get painted. Solvent pop happens with the material under the clear doesn't dry properly then it creates bubbles on the clear because the "air " / solvent is trying to escape"

Then I asked what he thinks it is:

"Not sure what it can be maybe grinding chips? Try compound on it"