Stopped into the local Griots Garage to pick something up to test today..

[ReflectiveAuto]

So I picked up some Griots Paint Sealant to try out..I have too say that the young kids working there need to brush up on product knowledge and what their competitors are selling.

[VISITOR]

very cool. it's always nice to stop in locally and see first hand all what a company/manufacturer carries...

[ReflectiveAuto]

Yes and true..Im going to do a Silver/Grey Metallic Acura RDX hood with a Brand X Carbnuba Wax and the other half with the Griots Paint sealan addedt on the other half and do a shine/water test to compare with video very soon..once my MF's dry.

[darkangelism]

I have too say that the young kids working there need to brush up on product knowledge and what their competitors are selling.
Story? what did that not know?

[CaptJon]

I tend to leave the knowledge and research up to me. Better for them to know little than lie big.

[Madness87]

So I picked up some Griots Paint Sealant to try out..I have too say that the young kids working there need to brush up on product knowledge and what their competitors are selling.

Well you have to look at it from a different point of view. They are only there to show off and sell Griot's products.

They probably couldn't tell you what cause machine polish 1 to be more abrasive than machine polish 3, except it does.

It's a nice store, I've been there a few times but it's just to check out products, stock up.

I find "genuine" support is lost at most American businesses these days, autogeek aside. I worked at Best Buy in the home theater section for 3 years. I finally left because I hated lying to people about buying certain cables, pushing the wrong kind of knowledge etc.

[ReflectiveAuto]

Did u work at the bestbuy in Tacoma? I worked there as the Samsung Galaxy Tablet Rep.

[Madness87]

Did u work at the bestbuy in Tacoma? I worked there as the Samsung Galaxy Tablet Rep.

No, I worked at the one in Lynnwood, it's close to Alderwood Mall.

[VISITOR]

Did u work at the bestbuy in Tacoma? I worked there as the Samsung Galaxy Tablet Rep.

theres talk and it's rumored the Samsung galaxy VI is coming out in march 13'

[Flash Gordon]

I have too say that the young kids working there need to brush up on product knowledge and what their competitors are selling.

Without doubt ^

I could get better advice from a bum off the street then the people Griots has answering there phones. The staff is very friendly, but you can tell they don't know sheet from shinola about detailing products; which I find odd

[Flash Gordon]

Has the conversation switched to Best Buy? If it has I have a great story about that place :)

[ReflectiveAuto]

Is it a bathroom story....btw I finished the review on the sealant.

[MJN]

Thats too bad with griots cause you always see that he says his staff is well trained talk to any one for help

Sent from my DROIDX using AG Online

[VISITOR]

Has the conversation switched to Best Buy? If it has I have a great story about that place :)

best buy has some of the worst customer service i've ever experienced and i will never give them any of my money ever again. i hope they go out of business and close their doors for good...

[Madness87]

best buy has some of the worst customer service i've ever experienced and i will never give them any of my money ever again. i hope they go out of business and close their doors for good...

That's why I left... I genuinely had an interest in home theater. When I worked there, I knew almost every television, receiver, brand on the market. I knew what was coming, what was out there etc.

Even though it's non-commission, they tried to hammer it into us to upsell product protection plans, warranties, and house brands. I hated having to recommend Monster cables to the old man who wanted to replace his 1970's Zenith that finally broke for him. I suspect it's also why I didn't really make "supervisor" etc. Maybe I just wasn't cut out to be a salesman. I worked there because it was a field I was interested in,

I wouldn't say it's the employees that are the problem, but the corporate culture there. Sometimes, the floors are ridiculously understaffed. Also, customer support staff is different from "product" specialists.