Not Happy

[jslym777]

Here's what happened within the first 10 minutes of using the spot buff kit for the first time... the pad went flying and of course went face down on a dirty floor. not impressed

http://www.autogeekonline.net/gallery/uploads/30277/IMG02487-20120319-1900.jpg

[Mike Phillips]

I've never had one de-laminate like that, call one of our Customer Care Reps

1-800-869-3011


And we'll send you out a replacement...



:)

[Porsche Pilot]

There ya go...customer service at it's finest.

[Nick McKees37]

Give me a call and have your order number handy, we'll replace it for you.

1-800-869-3011 ext 215

[BobbyG]

Give me a call and have your order number handy, we'll replace it for you.

1-800-869-3011 ext 215

Problem solved......:props:

[Nick McKees37]

Problem solved......:props:

We're only a phone call away. ;)

[AjNavo61490]

ive had that happen to me on one of the megs mf pads... gave ag a call and i had a new one out to me within the week. great service :)

[Jons6.7]

One might be inclined to think these guys at Autogeek really care about their customers.

[Meghan]

One might be inclined to think these guys at Autogeek really care about their customers.

:righton:

[Beerwulf76]

Give it up for the AG Staff Superstars!!!

:dblthumb2:

[Agfan]

Yea don't take this personal but call customer service first before posting. Don't want to make autogeek look bad over a faulty product. They are helpful and would replace it no problem.

[Mobile detail]

WOW, within 3 minutes, AG responded and offered to replace, and the man himself responded. Trying finding that kind of service anywhere else. Thats just insanely great customer service. Hence why AG is going strong.

[jslym777]

not trying to make customer service/autogeek look bad... dont know why that even came up, im here because i am very satisfied with the level of support we get. but... when a product fails within the first ten minutes of use and i am left with all pads and no backing plate to attach the pads to... i will post because i do have a business to run and when products fail, it costs me money

[rwright]

In all honesty when you're dealing with mass produced items you should expect some failures somewhere along the line. Now that companies are reducing quality control in an effort to pinch pennies, even though they are marking up products even more, you should expect it more often. Kudos to AG for stepping in to make things right in place of the manufacturer.

Call it terrible but I personally like when people post stuff like this, it just shows that we as consumers don't appreciate their greed. The best way to improve quality control is to show how they are failing us. Off rant now.

:rant:

[05rsx911]

Not trying to change subjects but I just gotta say, There are times I find products cheaper but I don't even bother with price matching BS and always order from AG, customer service is amazing and community is great, and my line of work is customer service. Mike, nick, everyone At AG, big thumbs up fellas. Customer service is drives a buisness and you guys are tops