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Redneckmafia
07-13-2010, 11:16 PM
Sorry to hear about that man. Just goes to show you that some people just don't care, both about their ride or your business. At the VERY LEAST he should had called to cancel.
Yeah well some people are not very considerate.We rearranged our day to please a potential return customer and took it in the rear.That's alright he can let Joe Blows convenient store car wash do his vehicles. Dish soap and dirty wash mitts and terry cloth towels full of grit always make a black vehicle look great.The best part is for the $10 wash the scratches are thrown it at no cost...:righton:

Bunky
07-14-2010, 06:01 AM
The reality is that a lot of people just do not care.We did a BMW M5 Sat.

I agree but in a services business price is not the sole indicator of quality of work.

If I ask a painter or roofer to bid on a job (one should quote jobs), if I want to haggle over the price or ask questions (maybe the highest bidder), I do not expect him to tell me to go find a fly by night day laborer to do the job in spite for challenging his bid. The professional thing to say is my price is my price and leave it at that.

FinalTouchAuto
07-14-2010, 08:27 AM
I agree. A customer wanting to haggle with price is not (usually) trying to insult you. Often they simply don't understand what goes into the work. If you tell someone that you'll be putting 7-10 hours of hard labor into their car then they start to understand the price tag being in the 200 + range.

gumbedamit
07-14-2010, 11:21 AM
I do mostly washes, maybe 2-3 details a week. I charge $20 for a hand wash, vacuum, windows, tire dressing and rainX on the windshield. Before they see the out come of the wash, they always try to get me down on the price. I do a lot of wash volume, so I can't complain there. The $20 wash was for me to get the clients in to try and upgrade them to a detail. People really don't seem to care about swirls and getting their paint corrected, as long as it looks nice and SHINY and clean for little or no money, it works for them.