jnjholding
08-11-2009, 09:12 PM
I have to make a comment about a customer service experience I have received.
Just last week I received my first order form AG. Menzerna PC 7424XP kit, and a bunch of other stuff totaling close to $400. After looking at the stuff I ordered, I was shocked to find out that the PC 7424 wasn't in the box... My first thought was that I missed where the kit said 'Polisher not included'. After reading, and reviewing the order, sure enough, I should have a polisher to go with all of my other goodies.
I called and got a hold of Dwayne. I told him my story, gave him the order number and other information that he requested. My story must have seemed totally unbelievable, and I probably sounded like someone just trying to get a free polisher. He took my phone number, and told me he'd call me back.
I was actually thinking that I was going to get screwed. Who'd believe I didn't receive the most important part of a package like this?
After about 15-20 minutes, Dwayne called me. He informed me that he figured it out, and that my polisher will be shipped. I don't know what he figured out, and don't particularly care, as accidents happen. The important thing, my polisher should be here tomorrow, and I'm happy.
So thank you Dwayne, for figuring the issue out, and fixing my problem.
Maybe I should have asked for a 4" pad kit for my 'inconveniance' :xyxthumbs:
Just last week I received my first order form AG. Menzerna PC 7424XP kit, and a bunch of other stuff totaling close to $400. After looking at the stuff I ordered, I was shocked to find out that the PC 7424 wasn't in the box... My first thought was that I missed where the kit said 'Polisher not included'. After reading, and reviewing the order, sure enough, I should have a polisher to go with all of my other goodies.
I called and got a hold of Dwayne. I told him my story, gave him the order number and other information that he requested. My story must have seemed totally unbelievable, and I probably sounded like someone just trying to get a free polisher. He took my phone number, and told me he'd call me back.
I was actually thinking that I was going to get screwed. Who'd believe I didn't receive the most important part of a package like this?
After about 15-20 minutes, Dwayne called me. He informed me that he figured it out, and that my polisher will be shipped. I don't know what he figured out, and don't particularly care, as accidents happen. The important thing, my polisher should be here tomorrow, and I'm happy.
So thank you Dwayne, for figuring the issue out, and fixing my problem.
Maybe I should have asked for a 4" pad kit for my 'inconveniance' :xyxthumbs: