Desertnate
05-22-2023, 01:06 PM
A dealership GM!
I was at the Acura dealership where we purchased our MDX this weekend to work out a problem we encountered after the sale. While I was waiting to talk to the appropriate person, the guy behind the reception desk started up a conversation when he saw my 24 Hours of Le Mans themed shirt. We had a great conversation about the Acura ARX-06 running in IMSA, his history of tuning and racing Honda S2000's, an old Integra Type R and his current Civic Type R, and my autocross adventures in the BRZ.
At one point in the conversation, my wife spotted a sign announcing they were installing a new touchless car wash being installed in the service department. She called out the sign and said words to the effect, "My husband will love that, because he always tells you guys not to wash the car!" The stranger/gearhead behind the counter then says, "Yeah, the regular car wash will really scratch and swirl up your paint. People who pay attention to that stuff hate it. I don't blame you."
After talking a bit more, he stands up to introduce himself and says, "Great talking to a fellow gearhead. I'm ....... the General Manager here." I was blown away. A GM who actually, "gets it"!
As for the issue I was in there for. He stuck around to hear my conversation with another employee and then stepped in to take care of it personally.
I was at the Acura dealership where we purchased our MDX this weekend to work out a problem we encountered after the sale. While I was waiting to talk to the appropriate person, the guy behind the reception desk started up a conversation when he saw my 24 Hours of Le Mans themed shirt. We had a great conversation about the Acura ARX-06 running in IMSA, his history of tuning and racing Honda S2000's, an old Integra Type R and his current Civic Type R, and my autocross adventures in the BRZ.
At one point in the conversation, my wife spotted a sign announcing they were installing a new touchless car wash being installed in the service department. She called out the sign and said words to the effect, "My husband will love that, because he always tells you guys not to wash the car!" The stranger/gearhead behind the counter then says, "Yeah, the regular car wash will really scratch and swirl up your paint. People who pay attention to that stuff hate it. I don't blame you."
After talking a bit more, he stands up to introduce himself and says, "Great talking to a fellow gearhead. I'm ....... the General Manager here." I was blown away. A GM who actually, "gets it"!
As for the issue I was in there for. He stuck around to hear my conversation with another employee and then stepped in to take care of it personally.