Griot’s Customer Service

[PaulMys]

Griot’s is incredible.

I had emailed them last week about a bottle of Correcting Cream that had turned to liquid and was unusable.

I gave a short description, the date I purchased it, and the batch # on the bottom of the bottle.

Here is their reply:

https://uploads.tapatalk-cdn.com/20200711/668ca8cdd44a7db6f792f8da059e5296.jpg

This is why I’ll be a Griot’s customer for life. :)


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[VISITOR]

:dblthumb2:

[Klasse Act]

Griot’s is incredible.

I had emailed them last week about a bottle of Correcting Cream that had turned to liquid and was unusable.

I gave a short description, the date I purchased it, and the batch # on the bottom of the bottle.

Here is their reply:

https://uploads.tapatalk-cdn.com/20200711/668ca8cdd44a7db6f792f8da059e5296.jpg

This is why I’ll be a Griot’s customer for life. :)


Sent from my iPhone using TapatalkYou sound like a commercial[emoji6] It says customers for life on their catalogs, I've been with them since 2005[emoji106][emoji106]

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[PaulMys]

You sound like a commercial[emoji6] It says customers for life on their catalogs, I've been with them since 2005[emoji106][emoji106]

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Yup, that was intentional. I have about 3 GG catalogs right in front of my monitor at this moment. Lol

[VISITOR]

You sound like a commercial

like allstate, you're in good hands with GG... :D
https://tse4.mm.bing.net/th?id=OIP.AmH49qezeOmwNqvddlX3ugHaEP&pid=Api&P=0&w=306&h=176

[PaulMys]

like allstate, you're in good hands with GG... :D
https://tse4.mm.bing.net/th?id=OIP.AmH49qezeOmwNqvddlX3ugHaEP&pid=Api&P=0&w=306&h=176

Good analogy, Allen.

If a company will send you a replacement bottle of polish that cost 20 bucks, and you had already used it, then that is the company I want to deal with.

I have posted many times that I need some kind of tangible warranty before I buy anything machine related. (Polisher, lawn mower, washer/dryer, etc.)

Griot's not only backs their machines, but apparently even a bottle of polish.

Very impressive, IMO

[Klasse Act]

I'd like to add that the digital tire gauge I bought from them back in 2007 still works and has its original battery[emoji106][emoji106]

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[Bruno Soares]

I'd like to add that the digital tire gauge I bought from them back in 2007 still works and has its original battery[emoji106][emoji106]

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I should have gotten than one. I have one that I use a handful of times per year. I swear every other time I want to use it the batteries are done and it takes 2 of those coin batteries! Maybe it never really sleeps and just drains them. And I’m using energizer ones, not some cheap HF batteries.

[PaulMys]

I should have gotten than one. I have one that I use a handful of times per year. I swear every other time I want to use it the batteries are done and it takes 2 of those coin batteries! Maybe it never really sleeps and just drains them. And I’m using energizer ones, not some cheap HF batteries.

GG would probably send you new batteries for theirs, Bruno. Lol

[Sizzle Chest]

Good to hear Pauly! Great products and service!

[Dr Oldz]

That’s very cool. These kind of thing mean a lot.


I have had similar experiences here at AG. Of the tons of orders I have placed over the years, I had a few shipping mishaps. It was the shippers fault, not AG’s. Autogeek has always made good without any questions even tho it wasn’t their fault.

Also has some questions on Flex Polishers. Chris Metcalf has personally contacted me. He went above and beyond to take care of me.

Griots, AG, Flex or whoever.... the customer service is still important to me and a reason companies in this day and age get repeat business from me.


Great thread!! Nice to share some good news and positives!!’

[VISITOR]

Griots, AG, Flex or whoever.... the customer service is still important to me and a reason companies in this day and age get repeat business from me.

three top-notch companies to support and buy from.. :dblthumb2:


or whoever.... the customer service is still important to me and a reason companies in this day and age get repeat business from me.

i'll add mckee's 37 to the list above as well... :xyxthumbs: