Coating experts: I need your opinions here

[Eldorado2k]

Ok so long story short I decided to give advice to a fellow Cadillac owner who had just gotten his car professionally ceramic coated and he was asking if there was a particular car wash soap he oughta use... I recommended Megs Hyper Wash and he took my advice and bought a gallon.

He said that after his 1st wash using it there was a “film” on his paint. I figured maybe he could’ve used too much soap as it can take someone who’s new some getting used to the dilution ratio. But he just washed it a 2nd time and posted these pics. What do you guys think could possibly be going on here?

It’s a brand new 2020 Cadillac CT6.

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[Eldorado2k]

Man I feel bad right now... This dude asked for advice and when I chimed in we immediately clicked and he was listening to the advice I was providing and he seems like a cool dude and now I feel somewhat responsible for this strange outcome on his car...

[Eldorado2k]

My gut tells me it could possibly be a bad batch? I’m gonna tell him to call Megs on the 1-800 # on the label and maybe they can help.

[Epilogts]

Perhaps a wash with Reset?

[Dr Oldz]

B4 you call Megs, I would....

1: make sure it’s hyper wash and not hyper dressing
2: check for a contaminated wash media(Try a new one)
3: check for a contaminated drying media.(try a different towel)
4: make sure product isn’t being over used.

[Eldorado2k]

B4 you call Megs, I would....

1: make sure it’s hyper wash and not hyper dressing
2: check for a contaminated wash media(Try a new one)
3: check for a contaminated drying media.(try a different towel)
4: make sure product isn’t being over used.

It’s Hyper Wash. He posted a picture of the brand new bottle.

He also posted pictures of some brand new microfiber towels he purchased from the Rag Co. which he intended to use to dry the car.

I gave him specific instructions on how and even when to add 1oz. of Hyper Wash to his wash bucket.

I’m willing to bet those aren’t the possible causes at this point. But I appreciate any and all posts/opinions.

[MarkD51]

Perhaps a wash with Reset?

Odd, that I myself also had a similar problem like this, and it was with CP Reset.

And I initially thought the same thing too, thought I used a bit too much of Reset, and the second time I used it, I used much less paying critical attention to mix ratios. And yep, same end results again, a film all over my CQ UK'd Truck.

This then might be something else that causes such, I just don't know?

Anyway, the good news is, a follow up with a good Topper Spray that's designed to work with the Ceramic Coatings should be able to rectify this issue lickety split.

[Eldorado2k]

Odd, that I myself also had a similar problem like this, and it was with CP Reset.

And I initially thought the same thing too, thought I used a bit too much of Reset, and the second time I used it, I used much less paying critical attention to mix ratios. And yep, same end results again, a film all over my CQ UK'd Truck.

This then might be something else that causes such, I just don't know?

Anyway, the good news is, a follow up with a good Topper Spray that's designed to work with the Ceramic Coatings should be able to rectify this issue lickety split.

What did the issue appear to be? When looked at in person with your own eyes? Was it streaking? How would you technically define what happened in your case?

[Bruno Soares]

I wonder if he's rinsing properly. Could be using a power washer that puts out the pressure but very low volume of water and not really rinsing it all. Because of the pressure he thinks it's rinsed enough. Just a thought. Never seen this happen before.

[Eldorado2k]

And if you don’t mind me asking, what specific topper spray did you use to fix the situation?

[Eldorado2k]

I wonder if he's rinsing properly. Could be using a power washer that puts out the pressure but very low volume of water and not really rinsing it all. Because of the pressure he thinks it's rinsed enough. Just a thought. Never seen this happen before.

He doesn’t have a power washer, just a normal garden hose and typical 8 pattern trigger nozzle. I saw pics.

[Billy Baldone]

It looks to me like there was some sort of rinse/bad water type of issue.

[Bruno Soares]

I see you mention his car was professionally coated but do we know what coating was used? Might help narrow down what's going on if it's some coating that needs a topper before it leaves the shop. That almost looks like excess of something that just needs a few washes to be removed. He could try a different soap just once to see if it's something on that gallon of HW, not sure how easy it is for him to get a different soap to test.

[WillSports3]

His water is too hard. When he dries, he's not getting all of it up that's why he's seeing the smears. I doubt it's hyperwash. My suggestion, get him to use something as a drying aid when he dries, one spritz per panel.

[TTQ B4U]

Looks to me like his wife used fabric softener or a dryer sheet and it's leaching out from his towel.

My advice to ALL my clients I ceramic coat is to dry the vehicle with a leaf blower. Sound silly but I show them when they take delivery how easy it is. From there use a damp towel soaked in rinseless wash solution and wrung out until it's barely damp. Grab a decent drying aid spray such as Wolfgang Uber or ECH2O Mixed up, spritz the panel and wipe the spray and any water drops that do remain.

As part of my packages I always give customers a 480gsm Korean towel for drying, a 1oz bottle of CarPro Reset for their first wash and a small 8oz spray bottle of Wolfgang Uber or my Blue Juice mix of ECH2O and a detail spray. I then send them home with cell phone pics of the various products I recommend for use on their cars. 95% of those I send away do exactly what I tell them.

This year I have had two customers use completely the wrong stuff, one really complained, the other owned it and I re-did the coating on his car at No Charge because he was a super cool guy and brought me yet another coating job to do.

Honestly though, CarPro Reset is all I use to wash and all I recommend. It's pricey at first but really in the grand scheme it's not. $1oz if that and it's enough to make 5-7 gals of soapy water. I wash two of my cars with 1 oz mixed up.