94BULLITT
04-19-2019, 12:11 AM
My Dad bought this truck new in 2013. After he bought it, he had me order him a wash mit, micro fiber cloths, and detailing products from autogeek to use exclusively on this truck. He has only washed the truck a couple of times, I have washed the rest with the exception of a touchless car wash in the winter. I showed him how to wash it, using the 2 bucket method with grit guards. I usually run out of water close to the end, so I use over 10 gallons water for the wash mit. When it is dried sometimes I would use an electric leaf blower, then touch up with a waffle weave micro fiber towel, after I sprayed quick detailer on the paint. If I did not have time for the leaf blower I would use the waffle weave MF towel and quick detailer. It takes a little over an hour to do a proper wash job on it.
About a year ago, a guy was mowing grass and threw a rock into the door of my Dads truck. It put a dent in the door and a very small chip. The rock hit close to the seam, the strongest part of the door. He decided to no have it fixed, because he could live with the hard to see dent, instead of poor body or paint work. We had also talked about getting a PDR guy to remove the dent and get a touchup kit from autogeek.
3 weeks ago, a guy let his door hit the left rear door on the truck. He usually parks away from people to avoid this, and the parking lot was not full but this guy had to park beside him. The nice thing was the guy did not tell him he let his door hit my Dad's truck. The dent was lower in the door, but it also scrubbed the clear mid ways up the door. It could be easily seen from far away.
So after the door hit the truck, he decided to get both sides fixed. He went to a body shop recommended by the insurance company. Before he took it, I told him he was taking his truck to get swirled. So he went to the body shop talked to them and left it. I told him, he left it to get swirled. The truck was done last week and we went in to look at it. They had washed the truck, but it was covered in water spots and pollen. I noticed a scratch on the passenger front door from them reinstalling the belt molding. We could still see the outline of the dent from the door hitting it. The orange peel was also bad, it stood out from the factory paint. We both have a very good eye for this kind of thing. They agreed to fix the high spot in the body work and buff the panels they painted to reduce the orange peel. They were wet sanding the scratch I noticed, and went through the clear. I think I could have got it out with my polisher. So they had to reclear that door. Supposedly the primer was high on the door where we could see the dent so they fixed that and reshot it. We went to pick it up this Wednesday this time the body and paint work was satisfactory. Again the truck was covered in water spots and pollen. The truck was parked in front of the building, and it was somewhat shaded. Everything looked fine. Then we got the truck back home the right side of truck was in direct sun light and I noticed swirls on the RF fender. So then I started looking it over and the thing is covered in swirls, including the panels they just painted. Body shops wash the vehicle to remove sanding dust etc.
He called the bodyshop Thursday morning and told the guy. We went there in the afternoon to leave it but he then they decided to for him to bring it back Tuesday. While we were there the guy said they could not do much to the panels they painted. They need to wait 30 days. Then he said something about glaze. Now my blood started boiling, but I stayed calm. I let him know in a nice way that I know body shops use glaze to temporarily hide imperfections. I don't think he liked it too well. So we talked some more, then we found out the hood was also buffed because of over spray, not sure how that happened. After looking at the swirls, I do think some are from a dirty buffing pad and others are from a poor washing technique. Then as we talked some more he was talking about compound. So I asked him what compound they used. He said 3M but did not know any specifics. I asked him about the process, would they use the least aggressive compound to remove the swirls. He said they would and their painter has been painting for 23 years and #3 best painter on the east coast. I'm wondering why he was using a dirty buffing pad, then let it out of the shop?
So now the reason I am here, What would you do? Would you take the truck to them to let them buff or what would you do? I am worried that since they lost their butt on this job, they will jump in with a rough compound and pad and remove way more clear than necessary, and possibly burn through the clear or either my Dad will have issue down the road from the clear being too thin. If he does take it back, and I go with him to drop it, I am going to tell the guy if they are going to use glaze, they are wasting their time and my time. I am also concerned they will pull the truck in the shop and go to buffing. It would need washed, and shouldn't it be clayed prior to buffing?
This situation really disgusts me because I have been the one that has primarily taken care of this truck since it was new, and now someone else buffs it, and washes it a couple of time and now the paint is a mess. As far as I am concerned the paint on this truck was about perfect.
Here is a pic of the hood from were I detailed it a while back.
https://oi278.photobucket.com/albums/kk112/NHRAx1320/Details/20160820_160203_zpsfxof6mj7.jpg (https://s278.photobucket.com/user/NHRAx1320/media/Details/20160820_160203_zpsfxof6mj7.jpg.html)
Here is a shot of the hood now after they buffed it. You need to get on different angles to see it all swirls, but this is a sample.
https://i.imgur.com/hX0psSS.jpg
https://i.imgur.com/eMB8YtP.jpg
Here is the left front door that was freshly painted.
https://i.imgur.com/ZNJo6Hu.jpg
About a year ago, a guy was mowing grass and threw a rock into the door of my Dads truck. It put a dent in the door and a very small chip. The rock hit close to the seam, the strongest part of the door. He decided to no have it fixed, because he could live with the hard to see dent, instead of poor body or paint work. We had also talked about getting a PDR guy to remove the dent and get a touchup kit from autogeek.
3 weeks ago, a guy let his door hit the left rear door on the truck. He usually parks away from people to avoid this, and the parking lot was not full but this guy had to park beside him. The nice thing was the guy did not tell him he let his door hit my Dad's truck. The dent was lower in the door, but it also scrubbed the clear mid ways up the door. It could be easily seen from far away.
So after the door hit the truck, he decided to get both sides fixed. He went to a body shop recommended by the insurance company. Before he took it, I told him he was taking his truck to get swirled. So he went to the body shop talked to them and left it. I told him, he left it to get swirled. The truck was done last week and we went in to look at it. They had washed the truck, but it was covered in water spots and pollen. I noticed a scratch on the passenger front door from them reinstalling the belt molding. We could still see the outline of the dent from the door hitting it. The orange peel was also bad, it stood out from the factory paint. We both have a very good eye for this kind of thing. They agreed to fix the high spot in the body work and buff the panels they painted to reduce the orange peel. They were wet sanding the scratch I noticed, and went through the clear. I think I could have got it out with my polisher. So they had to reclear that door. Supposedly the primer was high on the door where we could see the dent so they fixed that and reshot it. We went to pick it up this Wednesday this time the body and paint work was satisfactory. Again the truck was covered in water spots and pollen. The truck was parked in front of the building, and it was somewhat shaded. Everything looked fine. Then we got the truck back home the right side of truck was in direct sun light and I noticed swirls on the RF fender. So then I started looking it over and the thing is covered in swirls, including the panels they just painted. Body shops wash the vehicle to remove sanding dust etc.
He called the bodyshop Thursday morning and told the guy. We went there in the afternoon to leave it but he then they decided to for him to bring it back Tuesday. While we were there the guy said they could not do much to the panels they painted. They need to wait 30 days. Then he said something about glaze. Now my blood started boiling, but I stayed calm. I let him know in a nice way that I know body shops use glaze to temporarily hide imperfections. I don't think he liked it too well. So we talked some more, then we found out the hood was also buffed because of over spray, not sure how that happened. After looking at the swirls, I do think some are from a dirty buffing pad and others are from a poor washing technique. Then as we talked some more he was talking about compound. So I asked him what compound they used. He said 3M but did not know any specifics. I asked him about the process, would they use the least aggressive compound to remove the swirls. He said they would and their painter has been painting for 23 years and #3 best painter on the east coast. I'm wondering why he was using a dirty buffing pad, then let it out of the shop?
So now the reason I am here, What would you do? Would you take the truck to them to let them buff or what would you do? I am worried that since they lost their butt on this job, they will jump in with a rough compound and pad and remove way more clear than necessary, and possibly burn through the clear or either my Dad will have issue down the road from the clear being too thin. If he does take it back, and I go with him to drop it, I am going to tell the guy if they are going to use glaze, they are wasting their time and my time. I am also concerned they will pull the truck in the shop and go to buffing. It would need washed, and shouldn't it be clayed prior to buffing?
This situation really disgusts me because I have been the one that has primarily taken care of this truck since it was new, and now someone else buffs it, and washes it a couple of time and now the paint is a mess. As far as I am concerned the paint on this truck was about perfect.
Here is a pic of the hood from were I detailed it a while back.
https://oi278.photobucket.com/albums/kk112/NHRAx1320/Details/20160820_160203_zpsfxof6mj7.jpg (https://s278.photobucket.com/user/NHRAx1320/media/Details/20160820_160203_zpsfxof6mj7.jpg.html)
Here is a shot of the hood now after they buffed it. You need to get on different angles to see it all swirls, but this is a sample.
https://i.imgur.com/hX0psSS.jpg
https://i.imgur.com/eMB8YtP.jpg
Here is the left front door that was freshly painted.
https://i.imgur.com/ZNJo6Hu.jpg