Feel like I was duped here with detailing and ceramic coating

[Donnation]

My first post here, hoping to get some clarity on this.

I have a 2017 Yukon that was by no means in bad condition paint wise, but taken through one too many brush washes by the previous owner. I looked around online and found a detailing shop near me. I spoke to the owner and he told me he could paint correct it and make it look like it was just off the showroom. He said that anything deep couldn’t be fixed, but that the swirl marks I had could be corrected easily and that he wanted to put a Ceramic Pro finish on it to protect it. The below video is what I got back. I literally see no indication that anything was corrected here. It cost a fortune and I feel like I didn’t get anything fixed here. I think it still looks terrible.

What do you guys think? He’s asked me to bring it back in to “correct it” but is he just going to make it worse? FYI this place had a lot of high end cars in it that they were working on and it was very fancy. But he never sent the photos he promised of my vehicle going through it’s process and I’m wondering if he did anything at all now besides wash and wax it. Any thoughts?

YouTube (https://youtu.be/PHixbGp45Ac)

[Dr Oldz]

I’d ask for all of my money back and choose another reputable detailer.

[Mike lambert]

I’m afraid you got taken if and I repeat if you paid for paint correction. The problem with certain brands of coatings is they don’t care who installs the product as long as they paid the buy in fees. I would take it back and give them the chance to fix it. But I would have the owner look at the so called fancy cars with you and tell you what to expect in comparison. I don’t know what you paid, but in general if you weren’t in the $1000 range you didn’t pay for a full correction. We won’t coat a car unless we fully correct it first or you wind up with what you got. Good luck to you!

[Donnation]

I’m afraid you got taken if and I repeat if you paid for paint correction. The problem with certain brands of coatings is they don’t care who installs the product as long as they paid the buy in fees. I would take it back and give them the chance to fix it. But I would have the owner look at the so called fancy cars with you and tell you what to expect in comparison. I don’t know what you paid, but in general if you weren’t in the $1000 range you didn’t pay for a full correction. We won’t coat a car unless we fully correct it first or you wind up with what you got. Good luck to you!

Thank you. I paid $1700 and it was supposed to include paint correction.

[Vanquish Auto]

My first post here, hoping to get some clarity on this.

I have a 2017 Yukon that was by no means in bad condition paint wise, but taken through one too many brush washes by the previous owner. I looked around online and found a detailing shop near me. I spoke to the owner and he told me he could paint correct it and make it look like it was just off the showroom. He said that anything deep couldn’t be fixed, but that the swirl marks I had could be corrected easily and that he wanted to put a Ceramic Pro finish on it to protect it. The below video is what I got back. I literally see no indication that anything was corrected here. It cost a fortune and I feel like I didn’t get anything fixed here. I think it still looks terrible.

What do you guys think? He’s asked me to bring it back in to “correct it” but is he just going to make it worse? FYI this place had a lot of high end cars in it that they were working on and it was very fancy. But he never sent the photos he promised of my vehicle going through it’s process and I’m wondering if he did anything at all now besides wash and wax it. Any thoughts?

YouTube (https://youtu.be/PHixbGp45Ac)

I watched the video. It does look bad. What services did he tell you he preformed on your vehicle. I don’t know what your paint looked like before. But it’s pretty safe to say he did not touch the paint work on your vehicle. Nor did he use a coating.
As far as what to do. That’s completely up to you. I personally would go back and politely ask for a refund. It looks like he just straight up lied to you about the services he did the first time. So why bring it back? I’ve learned just because a shop has high end vehicles and equipment doesn’t mean that their skill level matches the environment they have setup.
Use the directory on here or ask around on the forum and you will find someone good to take care of vehicle.
Good luck and welcome to the forum.

[Donnation]

He sent me this photo yesterday with and said “brought this beauty outside. Looks great, not a swirl.” I didn’t say anything but I can literally see what looks like swirl marks in the photo. I thought maybe it was just a bad angle and the clouds were reflecting so didn’t say anything. My wife picked it up and didn’t know what to look for. Damnit this really burns me up.

https://uploads.tapatalk-cdn.com/20181113/67a470898887877df6085d3635cfbe3c.jpg

[Vanquish Auto]

He sent me this photo yesterday with and said “brought this beauty outside. Looks great, not a swirl.” I didn’t say anything but I can literally see what looks like swirl marks in the photo. I thought maybe it was just a bad angle and the clouds were reflecting so didn’t say anything. My wife picked it up and didn’t know what to look for. Damnit this really burns me up.

https://uploads.tapatalk-cdn.com/20181113/67a470898887877df6085d3635cfbe3c.jpg

You can make a swirled out vehicle look good with side angles.

[custmsprty]

I'd ask for your money back. That's a horrible job.
Keep in mind I corrected this black Porsche and it was a mess. $250.00

Sent from my SM-G950U using Autogeekonline mobile app (http://r.tapatalk.com/byo?rid=87407)

[custmsprty]

See pictures, swirl free correction.https://uploads.tapatalk-cdn.com/20181113/63ecce52a67bf164e061233bcdf22105.jpghttps://uploads.tapatalk-cdn.com/20181113/6b1495cccd188862ba8bc78342fc9591.jpghttps://uploads.tapatalk-cdn.com/20181113/8a6da5a6f67d0e5c29ff86c64882f39f.jpghttps://uploads.tapatalk-cdn.com/20181113/c9de78f5235a4ec0a3b8a3c73a9b1672.jpghttps://uploads.tapatalk-cdn.com/20181113/524c8f3a419718f0199849e02c1a4fdd.jpghttps://uploads.tapatalk-cdn.com/20181113/fb76fa56607572455310635e3525e1c7.jpg

Sent from my SM-G950U using Autogeekonline mobile app (http://r.tapatalk.com/byo?rid=87407)

[MikeC78]

Bring it back and show him under light the problem. I'd assume since he does correction, he has a well lit area? That is pretty bad and I'd be pissed if I paid $1700.

[Donnation]

Thank you guys for these responses. I’m pretty upset over this and am taking it back in the morning. I highly sought he will give a refund but I’m going to ask to have it fixed.

Question though, won’t they have to remove the ceramic coating (if there even is one)?

[MikeC78]

Yes. That needs to be redone and corrected to be proper. However, I wouldn't have that guy touch mine with a 10' microfiber pole. lol

[custmsprty]

Yes they will have to remove it during polishing, if they even installed it in the first place. Personally, I wouldn't let a hack like that continue to grind away on my paint. If they couldn't get it right the first time why would they get it right the second time?

[Mike lambert]

I think it’s time to find someone else also, I would contact Ceramic Pro also, don’t know if it’ll do any good but a company that is quality oriented would want to know. However I’ve seen this with a lot of they’re installers.

[LSNAutoDetailing]

So Mike Phillips has a line that he uses frequently, and I'll try to embellish or paraphrase here... If you trusted them and paid them to do a job the first time, and they didn't do it, why would you bring it back to the same people to let them not do it right again.

It happens all too often, someone goes in for a coating and they don't bother doing any form of prep work. How I explain it to my customers is, it's like painting a room. You spend 8 hours taping, masking off, laying down paper/tarps, filling holes, sanding them down... priming and the last hour is painting.

Preparation meets opportunity, if it's not prepped, the LSP doesn't matter... I would ask for your money, and give your location (not exact address but city/state) on this forum and maybe a forum member will chime in and give you a helping hand.... :)

By the way, welcome to the forum!!! :)