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PaulMys
07-18-2018, 10:15 PM
I was kind of disappointed that after the first major repair and having the same problem when I got it back with the same problem they didn't offer to replace it. Flex replaced a machine that hadn't actually gone bad yet because they were aware of some problems with the early XFE-7s. Any manufactured product your going to have a certain number of bad units. I'm sure Rupes is a pretty low percentage, I just happened to get one. Obviously it won't stop me from buying Rupes, but if it's a tough decision between Rupes and another machine that may sway my decision.




There is a 90 day warranty when they rebuild. I'm not sure with repairs, may only be until the original warranty expires.

True enough. But in my opinion, this forum is full of 1%ers

If the 1%ers are posting problem after problem with the Rupes and no guarantee of satisfactory service/replacement, that would be a huge turn off to me if I were reading/deciding on an investment of a polisher. It's as simple as that. Just a future cost thing with me.

ARTB155
09-05-2018, 10:10 AM
I was thinking that Rupes can not make such a mistake but obviously wrong.
So, now I come home and inspect just recived new rotary pads.
I have Rupes Rotary backing plates - also new products with codes 992.500, 992.600 and 992.650 which have center hole.
Main problem is with 9.BR180 pads (blue, yellow and white) and that is center hole on the pads is not in the center of the pad and it is not possible to center pads on backing plate as it should be if the hole on the pad is in centre.
Obviously it is possible to center pad to backing plate but in that case holes does not match.
The problem is in 9.BR150 and 9.BR200 pads also but little bit less than on 9.BR180 pads.
Really interested what Rupes have to say and if they replace faulty ones as those are not so cheap ones to make such a mistake.

Eldorado2k
09-05-2018, 11:26 AM
I was thinking that Rupes can not make such a mistake but obviously wrong.
So, now I come home and inspect just recived new rotary pads.
I have Rupes Rotary backing plates - also new products with codes 992.500, 992.600 and 992.650 which have center hole.
Main problem is with 9.BR180 pads (blue, yellow and white) and that is center hole on the pads is not in the center of the pad and it is not possible to center pads on backing plate as it should be if the hole on the pad is in centre.
Obviously it is possible to center pad to backing plate but in that case holes does not match.
The problem is in 9.BR150 and 9.BR200 pads also but little bit less than on 9.BR180 pads.
Really interested what Rupes have to say and if they replace faulty ones as those are not so cheap ones to make such a mistake.

Pics?

ARTB155
09-05-2018, 11:59 AM
https://s8.postimg.cc/qyj9zmq8h/20180905_185657.jpg (https://postimg.cc/image/qyj9zmq8h/)

https://s8.postimg.cc/hqr1j16ch/20180905_185552.jpg (https://postimg.cc/image/hqr1j16ch/)

https://s8.postimg.cc/qyj9zmq8h/20180905_185657.jpg (https://postimg.cc/image/qyj9zmq8h/)

https://s8.postimg.cc/z41bxy6th/20180905_185743.jpg (https://postimg.cc/image/4mlh6ejgh/)

Eldorado2k
09-05-2018, 12:05 PM
But measure the pad from the velcro side... And measure your backing plate too. That way we can see how it’s off.

ARTB155
09-05-2018, 12:14 PM
It is off for about 5 mm if aligned hole to hole (pad hole to backing plate hole).

https://s8.postimg.cc/qbkdahqw1/20180905_191201.jpg (https://postimg.cc/image/qbkdahqw1/)

https://s8.postimg.cc/nu8m38u4x/20180905_191147.jpg (https://postimg.cc/image/nu8m38u4x/)

Eldorado2k
09-05-2018, 01:23 PM
It is off for about 5 mm if aligned hole to hole (pad hole to backing plate hole).

https://s8.postimg.cc/qbkdahqw1/20180905_191201.jpg (https://postimg.cc/image/qbkdahqw1/)

https://s8.postimg.cc/nu8m38u4x/20180905_191147.jpg (https://postimg.cc/image/nu8m38u4x/)

5mm? You’re talking about just over 1/8th of an inch? That’s nothing.
No manufacturer makes the pads the exact size of the backing plates.
Eyeball it. It’s easy. It’s normL. Everyone deals with that minimal slight difference in size between the pad and the backing plate. It’s not a problem.

ARTB155
09-05-2018, 01:38 PM
Obviously we do not understand each other.
I am completely aware what you want to say but that is not point.
I just ask why pad center hole is not in the center of the pad than out of center for about 10 mm or little bit less than 1/2 inch???

Eldorado2k
09-05-2018, 01:59 PM
Obviously we do not understand each other.
I am completely aware what you want to say but that is not point.
I just ask why pad center hole is not in the center of the pad than out of center for about 10 mm or little bit less than 1/2 inch???

Ok ok, I see what you’re trying to say... The reason I didn’t get what you were saying before is because I can’t see your pictures full size, when I try to click on them it asks me if I want to follow them into a gallery and I don’t want to follow that link so I can only see a very small thumbnail from my view and therefore wasn’t able to see the details you were talking about. I still can’t, but I now know what you’re talking about.

ARTB155
09-05-2018, 02:09 PM
No problem...now it is clear what I want to ask and it will be very nice to hear some words from Rupes if they follow this forum.
Fortunatelly there is a batch number printed on the pads and it seems that all pads from batch #RO518 have the same problem.
All my pads except one (and that one is OK) are from batch #RO518

ARTB155
10-13-2018, 12:33 PM
https://s8.postimg.cc/qyj9zmq8h/20180905_185657.jpg (https://postimg.cc/image/qyj9zmq8h/)

https://s8.postimg.cc/hqr1j16ch/20180905_185552.jpg (https://postimg.cc/image/hqr1j16ch/)

https://s8.postimg.cc/qyj9zmq8h/20180905_185657.jpg (https://postimg.cc/image/qyj9zmq8h/)

https://s8.postimg.cc/z41bxy6th/20180905_185743.jpg (https://postimg.cc/image/4mlh6ejgh/)

Almost past month and half and no one from Rupes answer about this "issue" nor here nor on few emails I sent to them.
Also they did not give an answer to distributor.
Great machines, great products but terrible customer service.
I was thinking upon opening USA market that customer service will be better but it is as terrible as before.

rlmccarty2000
10-13-2018, 06:21 PM
Who did you buy them from? If you are not happy with the purchase return them to the seller for a refund and let the seller deal with Rupes. Rupes doesn’t have your money, the selller does.

ARTB155
10-14-2018, 12:12 PM
Who did you buy them from? If you are not happy with the purchase return them to the seller for a refund and let the seller deal with Rupes. Rupes doesn’t have your money, the selller does.


It is not about money in the first place.
Seller is very respinsible one, I buy from him years ago, and he done all he can.
Only problem is that it is from abroad and return shipping cost is not worth to send them back to him.
He told that he will gladly send new ones to me, but main problem is that his stock pads are the same as ones I already have.
Once again, this is not anything against Rupes, no intention to offend them in any way but still if you have your own thread over Internet forums, throw your eyes from time to time.
If you have public visible email for customer support be so kind to answer to email.

The Guz
10-14-2018, 12:47 PM
It is not about money in the first place.
Seller is very respinsible one, I buy from him years ago, and he done all he can.
Only problem is that it is from abroad and return shipping cost is not worth to send them back to him.
He told that he will gladly send new ones to me, but main problem is that his stock pads are the same as ones I already have.
Once again, this is not anything against Rupes, no intention to offend them in any way but still if you have your own thread over Internet forums, throw your eyes from time to time.
If you have public visible email for customer support be so kind to answer to email.

Dylan has mentioned many times that he is not active on the forum. Forget Todd on being active at all. They have full time responsibilities with their actual jobs at Rupes and I am sure checking the forum is the least of their worries. They are more reachable on social media. If you did not get a response it is possible that your email ended up in their junk folder. You could try calling the number as well.

Methodical
11-17-2018, 11:33 AM
My Rupes 21 was DOA today and put me between a rock and hard place. Fortunately, I have 2 older Porter Cable machine (glad I did not sell them now) that fired right up, so I will be able to complete the job today, albeit with some shaky hands. Sad though as the PCs are older than my Rupes and was 1/4 the cost. I literally, maybe used the Rupes 4-6 times. Do we need to baby these machines and store them in warm places so they don't die on us. I will definitely turn my attention towards the Flex machine now. After today, I will definitely keep those PCs since they keep going and going and going.

Note: I am a DIYer and don't do this for business. Maybe the Rupes needs to be hammered daily to stay alive.

I've sent Dylan an email and will report back my experience with Rupes customer service. I will always give a company a chance to make it right as I now stuff happens.