Water Etchings on new Client'S Cars

[Maestro Sam]

I get a lot of customers who want a basic car wash from me after taking it somewhere else to get their car's detailed. The car looks great after a wash except about 60 percent of the clients have water stains on their windows from improper drying. It hurts me to see etched windows so I polish the front windows, sides, and back without charging them. Also, I am worried that my reputation will be impacted because the clients might think I half-assed the windows or did not dry the windows well. In these situations, what do you guys tell the clients?

[GSKR]

Try to upsell them,and chemically clean the glass opposed to hand polish.

[Maestro Sam]

any chemicals u recommend for glass?

[andy2485]

so, after you polish the windows the etching is still there?...

[GSKR]

any chemicals u recommend for glass?carpro makes a product for glass.

[usmcpab]

I get a lot of customers who want a basic car wash from me after taking it somewhere else to get their car's detailed. The car looks great after a wash except about 60 percent of the clients have water stains on their windows from improper drying. It hurts me to see etched windows so I polish the front windows, sides, and back without charging them. Also, I am worried that my reputation will be impacted because the clients might think I half-assed the windows or did not dry the windows well. In these situations, what do you guys tell the clients?

whenever i have an actual paying customer (since im a hobbyist) I always walk a car around with a customer. Besides taking record of pre-existing damage, I like to point out any type of blemish that wont be taken care in the work a customer has chosen to have performed in an effort to set the expectation. If its something small that wont take any more than 5 minutes, ill do it for free. If it's something more complex Ill upsell as an extra service add-on in an effort to work with their budget.