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Maestro Sam
05-25-2016, 03:08 PM
Some client emailed me saying that his navigation is discolored after an interior cleaning and wanted to see if I can fix the problem. I told him if it is condensation, let it air out for a couple days and see if that would fix the problem. What is the best approach to this if condensation or APC goes inside behind the screen?
Thanks,

Delegance Detailing
05-25-2016, 03:17 PM
Pics and a detailed explanation of how you detailed the screen would help. I have never had this issue and I have done probably a bazillion screens both oem and aftermarket. Are you spraying the product directly onto the screen or near it? Also your client may not know if this "discoloring" means that liquid got into the screen. Have you been there to see it in person yet to really know what is going on? I would first see what the issue actually is.

GSKR
05-25-2016, 03:30 PM
Sounds like big money to fix or replace good luck.

Maestro Sam
05-25-2016, 04:00 PM
We spray apc on the microfiber towel and wipe it off. Maybe condensation from carpet extraction? Here are some pictures

GSKR
05-25-2016, 04:46 PM
FYI never spray anything on there.The best thing to use is a carpro suede cloth dry.or use a soft new micro and gently wipe dry.no chemicals nothing.If your on the hook for that that's gonna hurt.I highly doubt it's from extraction or maybe it was busted before you even touched the car.

AutowerxDetailing
05-25-2016, 05:07 PM
I see Audi, BMW, Mercedes-Benz nav screens almost everyday that have been damaged by highly alkaline cleaners as well as silicone dressings. They turn blueish purple as the anti-glare coating starts to rub off. Never seen one damaged on a GTR but I'd assume it could be damaged in the same way.

GSKR
05-25-2016, 07:59 PM
I had a customer with a Audi that the nav screen was horrendous .As I made him sign a waiver that trying to fix I would not be responsible cause it was gonna be a shot in the dark.used scratch x and removed the anti glare coating and came out great.

TTQ B4U
05-25-2016, 08:04 PM
I see Audi, BMW, Mercedes-Benz nav screens almost everyday that have been damaged by highly alkaline cleaners as well as silicone dressings. They turn blueish purple as the anti-glare coating starts to rub off. Never seen one damaged on a GTR but I'd assume it could be damaged in the same way.

I've never had a problem cleaning my Nav screens with just plain water and a microfiber rag. No chems are really needed.

oldmodman
05-26-2016, 01:20 AM
I've never had a problem cleaning my Nav screens with just plain water and a microfiber rag. No chems are really needed.

That is the way I prefer too.

No chemicals to damage the unknown surface material. And as the MF I use the CarPro Suede cleaning clothes. And they are on BOGO right now. Super soft and I have never had a linting problem.
CarPro Suede Microfiber Cloths, suede microfibre, microfiber towels (http://www.autogeek.net/suede-microfiber-cloths-20.html)

Maestro Sam
05-26-2016, 09:05 AM
48618
Here is a picture of it. Notice the black the screen discoloration?

david001wj
05-26-2016, 10:43 AM
The anti-glare coating has been removed. I hope it all goes good for you!

Sent from my SM-N900W8 using Tapatalk

Maestro Sam
05-26-2016, 11:04 AM
so if the anti glare coating is removed, can I just remove the whole thing? Not a big problemo for me but wanted to see if there was options in fixing this without buying the whole unit.
Thanks

david001wj
05-26-2016, 11:36 AM
Your client is gonna want the problem fixed. Removing the coating is not a fix...
At this point your client is going to dictate where this is going. If he lets you get a used unit or if he demands a new one.

Sent from my SM-N900W8 using Tapatalk

TTQ B4U
05-26-2016, 11:42 AM
so if the anti glare coating is removed, can I just remove the whole thing? Not a big problemo for me but wanted to see if there was options in fixing this without buying the whole unit.
Thanks

^^ As a client I would notice it immediately and be ticked if that was called a fix. The usefulness of my screen is largely in-part to the anti glare properties. Granted I have sunroof but still....

Maestro Sam
05-26-2016, 12:03 PM
Hes a good friend of mine and going to ask him if he wants to get the coating removed/and installation of anti-glare film, or trade in his unit at the dealer for a new one for$1,000. The vehile is also a lease but will ask him if he wants the unit exchanged on my behalf.