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  1. #31
    Super Member Calendyr's Avatar
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    Re: How to remind customers to pay for a detail.

    I never let payments slide like that. When the job is done, I inspect the vehicle with the customer and ask them if there is anything I missed or if there is anything else they want done. When they are satisfied I pull out my invoice and confirm their chosen mode of payments with them (I ask them how they will pay when I confirm the price with them with the work authorisation form I ask them to sign prior to the detail). Once they have paid, I give them their keys and get on my way.

  2. #32
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    Re: How to remind customers to pay for a detail.

    Don't let kindness get in the way of getting paid for your services! Give them a time hack of today by xx time and include a copy of the invoice. If they don't like it, as others have said, you just got rid of a bad customer. Think about all that time you spent on the their vehicle! Maybe it's my line of work, but never give anyone you don't know a benefit of a doubt. When it comes to money, people know exactly when they owe and when someone owes them. Don't procrastinate and get what's due to you.

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  4. #33
    Super Member brettS4's Avatar
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    Re: How to remind customers to pay for a detail.

    I agree that this is most likely a husband/wife scam team. There really are people out there who think nothing of (or even brag about) cheating someone out of hard earned money. If they still don't pay in full, the next step would be a certified letter with a copy of anything they signed and request for payment within 24 hours "to avoid further legal action".

  5. #34
    Super Member Eldorado2k's Avatar
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    Re: How to remind customers to pay for a detail.

    How much do they owe you?

    You should’ve just drove over there yourself and picked up cash when she offered it and saved yourself this dumb waiting game.

  6. #35
    Super Member Klasse Act's Avatar
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    Re: How to remind customers to pay for a detail.

    Quote Originally Posted by funx650 View Post
    maestro, sir:

    i say: Unless they have remitted payment,
    in full, by the end of the next business day...

    You should inform them that the next time
    that you conduct beethoven's 9th: “victor”
    will be the thumping their gourds—in lieu
    of the timpanis!

    Just a thought...




    bob
    huh?
    2022 Elantra N Cyber Gray
    Some say..."He likes Swedish fish because they're made with caranuba wax"

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  8. #36
    Super Member FUNX650's Avatar
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    Re: How to remind customers to pay for a detail.

    Quote Originally Posted by Klasse Act View Post
    huh?
    •I must ask for your patience:

    -I'm still in the finalization process of
    structuring a taxonomization-system
    that's designed for answering vaguely
    articulated follow-up questions.

    -TIA.



    Bob
    "Be wary of the man who urges an action in which he himself incurs no risk."
    ~Joaquin de Setanti

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  10. #37
    Super Member rangerbay's Avatar
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    Re: How to remind customers to pay for a detail.

    You may want to call the local district attorneys office and see if you can issue a "mechanics Lein" since you performed a service, and have not been paid. If you can, I would notify the ex-customers (lol) of your intent, so to prevent this from being pursued, remit payment.

    It may not come to that, but I'll bet they new what they were doing, and you didn't. There are assholes everywhere, just don't take any crap from them. They know they owe you, and new it when they got the car.

    They may have every intention of paying you, so maybe it will all be good and wont come to this. Good luck, buddy.

    Bill

  11. #38
    Super Member Eldorado2k's Avatar
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    Re: How to remind customers to pay for a detail.

    Quote Originally Posted by FUNX650 View Post
    •I must ask for your patience:

    -I'm still in the finalization process of
    structuring a taxonomization-system
    that's designed for answering vaguely
    articulated follow-up questions. TIA.



    Bob
    Aka he can’t find his thesaurus. Lol.How to remind customers to pay for a detail.

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  13. #39
    Super Member VISITOR's Avatar
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    Re: How to remind customers to pay for a detail.


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  15. #40
    Super Member WillSports3's Avatar
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    Re: How to remind customers to pay for a detail.

    The best way to do it is like the Mechanics. Invoice at end of work, keys returned to you after you pay invoice through cash, credit card, or debit card/which ever.
    2016 Mazda 3 Sports GT
    2015 Lexus IS250 F Sport

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