VERY Unhappy with Rupes Customer Service. Has anyone experienced this before?

[Marc08EX]

It hasn't been fully announced because we are still getting all the various aspects of our manufacturing here online, but as of last month all ES tools (15 and 21) for the US market are assembled in our Longmont Colorado facility and we are working towards having the entire family of tools manufactured here in the future. Very cool that RUPES is making such a large investment in the US market rather than going lower quality with manufacturing in China or something to that effect. This gives us full factory level capabilities here in the US.

Wow!! This is amazing news! Kudos for moving the manufacturing here in the US.

[JeffM]

It hasn't been fully announced because we are still getting all the various aspects of our manufacturing here online, but as of last month all ES tools (15 and 21) for the US market are assembled in our Longmont Colorado facility and we are working towards having the entire family of tools manufactured here in the future. Very cool that RUPES is making such a large investment in the US market rather than going lower quality with manufacturing in China or something to that effect. This gives us full factory level capabilities here in the US.

Thats amazing and it means a lot to people like me, o/c im pretty much a nobody, but Im in your corner cheering you on!

[dlc95]

That's why I have three Rupes Polishers.

Same here! And a fourth on real soon.

[WRAPT C5Z06]

The guys at Rupes are all great dudes.

[Todd@RUPES]

Wait a min, what? Your polishers are manufactured in the USA?

That seals the deal!

Shhhhhh its a secret


Glad this issue was resolved as it seems a matter of some miscommunication.

[WRAPT C5Z06]

What OPM does the Mark II 15 spin at on speed 5?

[rlmccarty2000]

Manufactured in the U.S.A.! Great news! I was happy buying something not made in China. Now I will be happier than ever with my Rupes.

[Setec Astronomy]

Manufactured in the U.S.A.! Great news!

I think the accurate quote, to paraphrase, is "assembled in the USA"

[Todd@RUPES]

What OPM does the Mark II 15 spin at on speed 5?

4900 RPM I believe. I am sitting in a hotel room with no tools in front of me.... so that's the just the best to my recollection.

[Todd@RUPES]

I think the accurate quote, to paraphrase, is "assembled in the USA"

Correct.