autogeekonline car wax, car care and auto detailing forum Autogeek on TV
car wax, car care and auto detailing forumAutogeekonline autogeekonline car wax, car care and auto detailing forum HomeForumBlogAutogeek.net StoreDetailing Classes with Mike PhillipsGalleryDetailing How To's
 
Thanks Thanks:  0
Likes Likes:  0
Dislikes Dislikes:  0
Results 1 to 8 of 8
  1. #1
    Super Member Brandon1's Avatar
    Join Date
    Mar 2006
    Location
    Wrightsville Beach, NC
    Posts
    368
    Post Thanks / Like

    Definatly ticked off with Makita..

    I have had my 9227c since 6/07 and about 8/08 the speed control in the unit went fritzo and caused the machine to fail. Now it was only 2 months or so out of warranty when this happened.

    I took the machine to a local repair shop (whom I have a seperate customer service problem with) and they kept it for 3 WEEKS!!!. Since it was 2 months out of warranty I had to foot the repair bill. The bill, well it was $80!!!!!!!!!

    I think this is a little outrageous. I didnt pay but $170 for the whole damn unit. I would have much rather just got another Makita or a Hitachi.

    I want to call Makita customer service and tell them about the problem, and I would really like some sort of resolution to this. I think it's a little crappy that 2 months after warranty, i'm stuck with a $80 repair bill. This happened to my Porter Cable over 1 year after warranty and they replaced my old unit with a brand new one. Now that's customer service.

    I have been recomending Makita Rotary's on tundrasolutions for years, but I dont think I will any longer. I have probably convinced 20-40 people to get Makita Rotary's, and it saddens me knowing that the company wont stand behind their products no better than that.
    Showroom Shine Details

    Premium Automotive/Marine Detailing

    www.ShowroomShineNC.com



  2. #2
    Super Moderator Meghan's Avatar
    Join Date
    Mar 2006
    Location
    Florida
    Posts
    15,036
    Post Thanks / Like

    Re: Definatly ticked off with Makita..

    Brandon did you buy that from us?

  3. #3
    Super Member Dwayne's Avatar
    Join Date
    May 2006
    Location
    Stuart, FL
    Posts
    722
    Post Thanks / Like

    Re: Definatly ticked off with Makita..

    Here is the number for Makita

    1-800- 4MAKITA (462-5482)

    Makita - Contact Us

  4. #4
    Super Member Brandon1's Avatar
    Join Date
    Mar 2006
    Location
    Wrightsville Beach, NC
    Posts
    368
    Post Thanks / Like

    Re: Definatly ticked off with Makita..

    Sadly, no I didnt. I bought it from Coastal Tool b/c my father has an online account with them for our Construction Buisness.

    I wished I had tho lol
    Showroom Shine Details

    Premium Automotive/Marine Detailing

    www.ShowroomShineNC.com



  5. #5
    Super Moderator Meghan's Avatar
    Join Date
    Mar 2006
    Location
    Florida
    Posts
    15,036
    Post Thanks / Like

    Re: Definatly ticked off with Makita..

    Quote Originally Posted by Brandon1 View Post
    Sadly, no I didnt. I bought it from Coastal Tool b/c my father has an online account with them for our Construction Buisness.

    I wished I had tho lol
    I wish you had too, I could have help take care of you!

  6. #6
    Super Member Brandon1's Avatar
    Join Date
    Mar 2006
    Location
    Wrightsville Beach, NC
    Posts
    368
    Post Thanks / Like

    Re: Definatly ticked off with Makita..

    They basically told me that there was nothing they could do aside from asking the engineers to check on the product.

    I was honestly trying to get something done about this so nobody else has to get stuck with a $80 repair bill like i've done.

    I told him that I would no longer be recomending the product and my next buffer will be a Hitachi or Flex.
    Showroom Shine Details

    Premium Automotive/Marine Detailing

    www.ShowroomShineNC.com



  7. #7
    Super Moderator Meghan's Avatar
    Join Date
    Mar 2006
    Location
    Florida
    Posts
    15,036
    Post Thanks / Like

    Re: Definatly ticked off with Makita..

    Quote Originally Posted by Brandon1 View Post
    They basically told me that there was nothing they could do aside from asking the engineers to check on the product.

    I was honestly trying to get something done about this so nobody else has to get stuck with a $80 repair bill like i've done.

    I told him that I would no longer be recomending the product and my next buffer will be a Hitachi or Flex.
    Go Flex!

  8. #8
    Super Member ScottB's Avatar
    Join Date
    Mar 2006
    Location
    South Florida
    Posts
    18,803
    Post Thanks / Like

    Re: Definatly ticked off with Makita..

    send a Better Business Bureau Complaint requesting the refund, its gotta get to some at the top of the customer service chain to get a refund.

Similar Threads

  1. Replies: 22
    Last Post: 11-27-2014, 01:42 PM
  2. ???makita brushes???
    By Dirtyrango212 in forum Off-Topic
    Replies: 7
    Last Post: 08-17-2012, 09:23 PM
  3. 3m Buffer or Makita?
    By cwilliams2000 in forum Ask your detailing questions!
    Replies: 7
    Last Post: 08-07-2012, 03:26 PM
  4. Makita 9227CX3 vs Makita 9227C
    By 93fox in forum Ask your detailing questions!
    Replies: 7
    Last Post: 12-30-2010, 11:51 PM
  5. Makita extention?
    By bigdaddybama in forum Rotary Buffers
    Replies: 9
    Last Post: 09-26-2010, 04:15 PM

Members who have read this thread: 0

There are no members to list at the moment.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

» March 2024

S M T W T F S
2526272829 1 2
3 4 5 6 7 8 9
10 11 12 13 14 15 16
17 18 19 20 21 22 23
24 25 26 27 28 29 30
31 123456