When did the GG polisher change from Professional to Amateur??

[smokinfastlegend]

Same as the title states. I originally purchased a 6" GG polisher back in November and clearly remember it saying on the polisher Professional Random Orbital with a polishing speed recommendation of Wax: 3-4 polish: 5-6. I burned that one out, received a replacement, then burned that one out. And just recently I compared my current polisher with a friends, and noticed that my unit no longer says professional random orbital but 6" random orbital and the speeds are lowered.

So I want to know, when did this change occur and is there a difference between the machines?

My 6" random orbital doesnt seem as powerful as the "Professional Random Orbital."

Thanks

[Setec Astronomy]

Ha ha, I guess since they kept burning out they decided maybe they weren't so "professional" after all. All kidding aside this should be an interesting answer.

[Finemess]

I'm not sure. I'm on my second one,this one seems to do O.K. Screws fell out of the first one.

[tuscarora dave]

I'm wondering if that change will not effect the "Lifetime Warranty".? Maybe they're getting too many returns/replacements.? Just thinking out loud here is all. A local professional detailer around here goes through one of these units every 30 days or so. I've never asked him but I wonder if Griot's Garage is replacing that unit free of charge every 30 days? That can't possibly be a profitable situation for Griot's if they are.

[BobbyG]

Originally Posted by Setec Astronomy

Ha ha, I guess since they kept burning out they decided maybe they weren't so "professional" after all. All kidding aside this should be an interesting answer.

There may be more truth to this that you think...

Originally Posted by tuscarora dave

I'm wondering if that change will not effect the "Lifetime Warranty".? Maybe they're getting too many returns/replacements.? Just thinking out loud here is all. A local professional detailer around here goes through one of these units every 30 days or so. I've never asked him but I wonder if Griot's Garage is replacing that unit free of charge every 30 days? That can't possibly be a profitable situation for Griot's if they are.

It could be that after their introduction Griot's discovered that they're not well suited for a production environment therefore changed some of the wording. I don't think this leaves them off the replacement hook unless they specifically state not for continuous duty or something similar...

[Setec Astronomy]

Originally Posted by BobbyG

It could be that after their introduction Griot's discovered that they're not well suited for a production environment therefore changed some of the wording. I don't think this leaves them off the replacement hook unless they specifically state not for continuous duty or something similar...

I don't know guys, as far as this being profitable for Griot's, for every pro using one every day and burning it out every month, how many people buy it and just use it once because they didn't like it/get it, or use it once a year. I have a feeling they do pretty well, given what these things must cost from China. Just guessing I'd say that maybe 50% of the ones they sell only get used once a year.

[BobbyG]

Originally Posted by Setec Astronomy

I don't know guys, as far as this being profitable for Griot's, for every pro using one every day and burning it out every month, how many people buy it and just use it once because they didn't like it/get it, or use it once a year. I have a feeling they do pretty well, given what these things must cost from China. Just guessing I'd say that maybe 50% of the ones they sell only get used once a year.

There are a lot of possibilities and if they weren't making a decent profit they wouldn't offer the generous return policy..

[Impressions]

i put 30+ hours a week on my Griot's and I have 2. I had one once a few years ago that cracked at the head unit but it was replaced with the unit I use daily. I am purchasing a 3rd next week.

[5.4 Shelby]

Originally Posted by tuscarora dave

I'm wondering if that change will not effect the "Lifetime Warranty".? Maybe they're getting too many returns/replacements.? Just thinking out loud here is all. A local professional detailer around here goes through one of these units every 30 days or so. I've never asked him but I wonder if Griot's Garage is replacing that unit free of charge every 30 days? That can't possibly be a profitable situation for Griot's if they are.

I doubt it. They back everything with that warranty. I had a rolling stool replaced once because the shaft rusted. I had owned it about 5 years. They didnt question it at all.

I suppose I could see them putting a clause in the warranty about it not covering use by professionals.

If they are really having that much trouble, time to re-engineer. I personally have not heard of that much trouble.

[BobbyG]

Now, this is just a thought; If I were Griot's seeing many returns of a particular product I would build a file identifying failure types returns. From there I would prioritize and address these from an Engineering perspective. This is what we do in the manufacturing world to improve customer relations and allegiance which results into higher profits.