EDGE Adaptor Broke

[HighEndDetail]

Well I was putting a white pad on to give it a spin dry, this morning getting ready to 2 vettes to do. And I was having trouble getting it on. So I look at the spindle and this is what I saw. Now I am screwed, since I only have one adaptor. Looks like I will have to go back to my velcro backing till I can get a new one. Some how one of the ball bearings fell out

[Bigfoot]

If you bought it recently, contact Meghan here in AG or Aaron a.k.a. The Edge to see what they can do for you...

[trl2112]

I had the same problem and contacted Aaron, sent the failed adaptor back as requested. 2 new adaptors where at my door the next day UPS overnight!

[Nica]

Originally Posted by trl2112

I had the same problem and contacted Aaron. 2 new adaptors where at my door the next day UPS overnight!

talk about service.

Sorry to hear about the loss there HighEndDetail but it's good that you posted becuase I'm going to pick up a spare for my rotary just in case now. Let us know how things work out bro...I have full confidence that AG and/or The Edge will step up and live up to there great service.

[Lone_Star]

Man, Edge is taking a beating here on AG through various threads. Glad to hear that trl2112 that Aaron took good care of you. Hopefully this is another isolated issue.

[D&D Auto Detailing]

Does anyone know if you can find those adapters locally?

[Meghan]

Ed how come you didnt call me silly!!! Give me a call, I will take care of you.

[The Edge]

and just so eveyone knows, that adapters are GURANTEED FOR LIFE ! so just send it back to AG or Edge direct and we will get you a new on. We also like to get them back so we can find out what happened and try if possible to improve the product.

Aaron

[Nica]

Originally Posted by The Edge

and just so eveyone knows, that adapters are GURANTEED FOR LIFE ! so just send it back to AG or Edge direct and we will get you a new on. We also like to get them back so we can find out what happened and try if possible to improve the product.

Aaron

Is that so...sweet

I didn't know that.

[greg'sgoat]

Originally Posted by Lone_Star

Man, Edge is taking a beating here on AG through various threads. Glad to hear that trl2112 that Aaron took good care of you. Hopefully this is another isolated issue.

I think it seems like they are taking a beating because people are not drying and storing the pads properly and it is causing issues with the foam and glue. These arn't like the velcor pads you can squeeze dry and put away.

This is the first I have heard of an adapter issue, but just like EVERY SINGLE OTHER THING MANUFACTURED, it is going to have issues. The good thing in all of this is Aaron takes care of buisness and fast. Most places could care less about sevice after the sale, they have your money, what do they care? But Edge is good people, which is why I will continue to use their products, even if there are issues.