Aaarrghh!!

[orngez]

So just like any autogeek nerd, I have been religiously tracking my order from AG all week long....I get home today and wonder...."Why there isnt a beautiful brown box waiting for me full of AG goodies?" So I get online to track the package figuring I would have to go to the UPS office and go pick it up or wait for a second delivery attempt...usually they just leave it at the door....but upon checking the tracking number I find that ups damaged the package so it has to be sent back to AG....AAARGGHHH!!! I wish UPS was as efficient as AG but oh well...the new wait begins....

[Meghan]

Originally Posted by orngez

So just like any autogeek nerd, I have been religiously tracking my order from AG all week long....I get home today and wonder...."Why there isnt a beautiful brown box waiting for me full of AG goodies?" So I get online to track the package figuring I would have to go to the UPS office and go pick it up or wait for a second delivery attempt...usually they just leave it at the door....but upon checking the tracking number I find that ups damaged the package so it has to be sent back to AG....AAARGGHHH!!! I wish UPS was as efficient as AG but oh well...the new wait begins....

That is not good, give me a PM and lets get you all fixed up... I just need your order number. I will beat UPS for you later!

[koibybrian]

Wow, sorry to hear. AG will bend over backwards to make it right. They did for me!

[orngez]

Originally Posted by koibybrian

Wow, sorry to hear. AG will bend over backwards to make it right. They did for me!

I'm not worried about AG..thats why i order from them...top notch customer service...I'm pissed at ups..its like the fifth time in 6 months they have screwed up a delivery of mine...

[abrcrombe]

Sorry to hear, the wait is so long in CA... and to have it sent back. <<double sadness

[koibybrian]

AG rocks, can not say that about the little brown truck folks!

[killrwheels@autogeek]

I truly prefer Fedex whenever possible, especially their new ground service. UPS is historically late, missing, and damaged. They need to reinvent their reputation in customer service first, versus the new "brown" commercials.

[JoeD]

I use to make a living selling on eBay before I retired and out of all the mailing services, UPS was the worst. If you send a package and insure it and it arrives damaged "Good Luck on trying to Collect. They have so much red tape and it takes weeks to even get them to look into the claim. They try and ware you down so that you will give up. I know, I have had several items damaged when shipping and Not Once Did They Settle on a damage claim.

[orngez]

just like to publicly thank Meghan for her quick response to the situation...this forum is like having live tech support...the shipping damage is obviously not AG's fault and I want to thank her for taking the time get the ball rolling now and not waiting for U PoS to work out details of what happened...

[Bags]

Don't take ur stuff to those UPS stores u see in the strip malls. They are privately owned and just use the UPS name. UPS doesnt even acknowledge them when it comes to claims.