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» Autogeek Car Care Products
Porter Cable 7424 & Pad Kit with CCS pads!
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  #11  
Old 07-08-2008, 05:45 PM
r0ckstrWS6's Avatar
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Join Date: Jun 2008
Posts: 68
Re: Order Up (And Out)

Quote:
Originally Posted by Bridges View Post
The way I looked at it was, Autogeek packs everything very good that there is no way a cap can loosen. If the ups guys are not handling the package with some care then I suppose a cap can loosen.
lol thats funny. I've seen first hand how UPS and USPS handles their boxes and its unbelievable. I'm surprised most of my orders from various places have been intact. AG does the best packaging I've seen, gotta love those package peanuts
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  #12  
Old 07-08-2008, 08:09 PM
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Join Date: May 2007
Location: Salisbury MD
Posts: 221
Re: Order Up (And Out)

never had a problem with AG.packing. I landscape ups in salisbury they treat me pretty good.
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  #13  
Old 07-08-2008, 08:58 PM
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Join Date: Jan 2007
Posts: 655
Re: Order Up (And Out)

I think it's obvious the carrier is more likely to be at fault when it comes to package damage. AG is a smaller company who has gone out of thier way to create a solid customer base who are loyal to them. Not only does it hurt their image, it cost them to replace the order even if the carrier pays for the damaged products. Rarely have I seen a company go out of their way to the extent of AG to keep us folks happy.
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  #14  
Old 07-08-2008, 09:09 PM
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Location: Fort Dodge, Iowa
Posts: 189
Re: Order Up (And Out)

i used to prefer to ship ups since they are mostly teamsters represented but i have received several badly damaged packages from ups. it seems like they are so busy that they throw and go. i have never however had a problem with fed ex or any of my orders from ag!
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  #15  
Old 07-08-2008, 09:21 PM
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Join Date: Jun 2006
Location: Central Florida
Posts: 3,031
Re: Order Up (And Out)

My orders always come very nicely packaged in perfect condition----and Meghan is right, AG puts a piece of tape over anything that could loosen up and leak. No issues here! They will always take care of you too!!!
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  #16  
Old 07-09-2008, 02:47 AM
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Join Date: Apr 2008
Location: NorCal
Posts: 7
Re: Order Up (And Out)

just got my package today and i noticed that AG taped over the cap of my gallon of APC+ and packaged everything well.

Thanks AG, thats why i always come to you guys for my supplies, another A+

And thanks Max for the DP QD will put it to good use
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  #17  
Old 07-09-2008, 04:01 PM
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Location: Atlanta, GA
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Re: Order Up (And Out)

Quick follow-up .. spoke with the team at AG, and they agreed to replace the APC+ .. No Charge .. A-OK with me !
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  #18  
Old 07-10-2008, 12:11 AM
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Location: Dub C, PA
Posts: 42
Re: Order Up (And Out)

First thing I did when I got my package was open and smell all the products...I was surprised that some of them did not have a seal cap on them...I am sure that helps keep the product cost down! But everything was packaged nice and tight and with care.

I know a lot of UPS ppl and here horror stories a lot! Someone must of had a bad day at UPS!
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