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Super Member
Strange situation I have
I did my first detail of the season yesterday. It was a simple wash, clay and seal job. I quoted him 4 hours and ended up taking 6 because his vehicle had so much contamination it would just not go away.
Anyway. Today when I talked to him he mentioned he had a piece of 3M clear bra material missing on his chrome trim on the front passenger door. He is supposed to send me pictures tonight.
Thing is, my pressure washer is busted. I had to use a water lance to wash and rinse the SUV. So I know there was no pressure applied anywhere on the vehicle. I did not clay the door where he mentions his chrome trim is. And I really doubt a microfiber wash glove can remove 3M clearbra.
What do you guys think? And what would you do? Has anything like this ever happened to you?
I am really baffled by this and don't know what to think or do...
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Re: Strange situation I have
Not to be mean in anyway so don't take it personally.Its kind of your fault by not detecting before the detail.first thing I do when I approach any vehicle is look at every panel carefully,when a customer is talking to me in the process I zone out not listening to what he or she is saying for the moment.you stated you lost time he deosnt care about that.so here are 3 solutions,either pay half or pay for the entire repair or walk away.
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Re: Strange situation I have
Why did he have clear bra on the trim on the passenger door? This sounds like the usual clueless customer who only looks at his car after it's detailed so he can blame you for something that you had nothing to do with.
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Re: Strange situation I have
I just removed the 3M clear bra off of the front of hood, front bumper & mirrors of my SVT Cobra because it obscured the natural shine of the paint & magnified any orange peel texture.
Its removal took lots of hours, lots of muscle, proper technique & heat to remove it. I have used the pressure washer on this car many times & it didn't lift the clear bra at all. It is almost impossible to imagine that a wash could loosen, let alone remove it unless it it was improperly installed and not properly adhered to the trim in question.
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Super Member
Re: Strange situation I have
No inspection form? You set yourself up for a fall. Sounds like the owner is a snake but he will blame you in every possible way unless you pay to fix it. ?Tough lesson!
Rick....now in North Texas
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Re: Strange situation I have
Don't forget to check the other door to see if it actually exists.
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Super Member
Re: Strange situation I have
Originally Posted by blkSRT
Don't forget to check the other
door to see if it actually exists.
^^^ This is Great Advice! ^^^
Not saying some people don't have
it done...But I've never seen PPF
appliqués on chrome trim pieces...
especially on chrome door trims!
Bob
"Be wary of the man who urges an action in which he himself incurs no risk."
~Joaquin de Setanti
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Super Member
Re: Strange situation I have
Yea absolutely something that wouldn't just come off with a wash. Maybe show him videos of removal of film so he can see how it can't be an accident and agreed, yes check the other door.
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Super Member
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Re: Strange situation I have
Without seeing it in person...I've seen quit a few of those little chrome pieces that have some sort of super thin "film" on them from the factory. Also seen MANY of them that are all flakey, much like peeling skin from a sun burn.
Seems like if there is one tiny fracture in this coating, water (or whatever) gets in and under the 'film' and the stuff starts flaking off.
Bill
In dog beers, I've only had one.
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