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  1. #1
    Super Member brondondolon's Avatar
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    What can be done about a fake yelp review?

    So as of early this month business has literally died... It didn't make sense because it was so consistent. Well i decided to make some changes to my stuff in hopes to gain some business when i found a fake yelp review that was posted around the same time business stopped... Its clearly a fake review. I keep and issue receipts to each customer i serve and I don't have any records of a guy by that name. On top of that i'm his only review and the review was written the same date he became a Yelp user... What can be done about this? Like i said i haven't got one customer all month and this leads me to believe is the reason. What pisses me off is this review stayed but my only honest review was hidden... Here is the link to my yelp.

    No Limits Mobile Detailing - Reno, NV | Yelp

  2. #2
    Super Member brondondolon's Avatar
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    Re: What can be done about a fake yelp review?

    WTH!

    Yelp just emailed me saying that basically they arent taking it down!

    Hi there,

    We're writing to let you know that we've evaluated John S's review of No Limits Mobile Detailing that you recently flagged. We rely on community engagement to help keep Yelp useful, and although we didn’t agree that this content should come down, we appreciate you bringing it to our attention.

    Business owners can address any concerns or misunderstandings via their Business Account by posting a public comment or sending a private message to the reviewer.

    -The Yelp Support Team


    Im furious!

  3. #3
    In time out
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    Re: What can be done about a fake yelp review?

    I suggest you do as they advise and contact the reviewer directly and by posting on your Yelp site

    In a conciliatory tone offer to re-detail his vehicle and if he is not fully satisfied, you will refund 2x what he paid

    This way you will look like a business owner who is willing to make it right no matter what

  4. #4
    Super Member brondondolon's Avatar
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    Re: What can be done about a fake yelp review?

    By doing that i feel as though id be admitting to doing what he claims. Its clearly a fake review. This is total BS!

  5. #5
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    Re: What can be done about a fake yelp review?

    Quote Originally Posted by brondondolon View Post
    By doing that i feel as though id be admitting to doing what he claims. Its clearly a fake review. This is total BS!
    What you have tried so far is working brilliantly

    Good Luck

  6. #6
    Super Member Audios S6's Avatar
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    Can you write a bad yelp review about yelp?

    I would post a public comment being clear that you document all your work and did no work for this guy. It's unfortunate, I used to think yelp was great, lately I've been finding more BS than worthwhile info
    Static & Mobile detailing in Minneapolis & St. Paul. http://www.detailedcreationsmpls.com/

  7. #7
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    Re: What can be done about a fake yelp review?

    Quote Originally Posted by Audios S6 View Post
    Can you write a bad yelp review about yelp?

    I would post a public comment being clear that you document all your work and did no work for this guy. It's unfortunate, I used to think yelp was great, lately I've been finding more BS than worthwhile info
    I think you are much better off taking a non-confrontational tact

  8. #8
    Super Member Goin Rogue's Avatar
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    Re: What can be done about a fake yelp review?


  9. #9
    Super Member brondondolon's Avatar
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    Re: What can be done about a fake yelp review?

    Im going to call yelp tomorrow and see what can be done. Ill report back with what they say.

  10. #10
    Super Member hernandez.art13's Avatar
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    Re: What can be done about a fake yelp review?

    Good luck and remember to always conduct yourself in a professional manner. Let us know how it goes.

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