Originally Posted by Nicholas@Autowerx
I recently rolled out a maintenance package service... I just signed up my first client this week.
I am using clickbook for all my online scheduling and what I am planning on doing is giving each CX their own clickbook login so they can schedule their next maintenance washes whenever they want. Then I just label their CX profile as a "VIP Member" so I can see if they are eligible or not for the VIP Club maintenance washes. Clickbook keeps track of all previous appointments so I can make sure nobody is abusing their package by scheduling too many maintenance washes in a given time frame.
How do you offer your service? Is it a subscription or do you just sell the package as a one-time add on when you are cashing out the detail job?
I sell it based on convenience and ease mainly, I let them know that i can now maintain there cars appearance every 3 months throughout the whole year for just 50.00 per appointment. It gives me alot of repeat business and they cant believe they get another detail for just 50.00!!! It works fantastic and it only takes me about 1.5 - 2 hours per vehicle to just touch up my previous detail. So i get there vehicle 4 times a year for 50.00 x4= 200.00 same as cost of a regular detail!!
Is clickbook an app? Does it schedule into the future like every 3 months ?? I dont know about the log in and password stuff because that creates work for the customer. I call my customers every 3 months and get them on the schedule, making it easy and convenient for them. All they have to do is get me the car.