FLEX XC3401 problem

G

gasterus

New member
Jan 11, 2008
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Hi guys,

I wanna share some of my problem with the FLEX XC3401. Use the FLEX for about 30mins for my first polishing session, and during my second polishing session with the FLEX polisher white smoke and dust start to spur from the backing plate before the polisher comes to a complete halt/jammed. I remove the backing plate and find out the part of the backing plate is partially melted/burnt. What the hell happened?

I never expect this to happen to a made in Germany product. Polishing result with FLEX is great, but with this quality problem its not worth the hype. Fortunately, Dwayne of Autogeek is kind enough and helping me make some warranty claims to FLEX, hopefully there is good news to come. Anyone kind of share their experience with the FLEX, not sure what happened to mine? Is it a defective product or just poor quality? FYI, my built date is 01/2008.
 
I had the same problem with mine, but it didn't stop or melt, I think there is an issue with the backing plate, I noticed it when ever I started to put pressure on it during polishing. I took mine apart and didn't see any melting, but mine still smell likes its burning and throws out dust. I'm just goona keep using mine till it breaks.
 
Excessive Detail said:
I had the same problem with mine, but it didn't stop or melt, I think there is an issue with the backing plate, I noticed it when ever I started to put pressure on it during polishing. I took mine apart and didn't see any melting, but mine still smell likes its burning and throws out dust. I'm just goona keep using mine till it breaks.
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That's exactly what i experience before the backing plate fails....takes actually less then a minute from the burning plastic smell before it breaks down completely. I do not have the leisure to find a replacement backing plate as I online ordered the machine from AG and has it shipped to Indonesia. Contacted Flex's distributor in Asia, but they couldn't care less about my problem as i did purchase the unit from them :(.
 
I think I would be a little upset that anything would be wrong with them. I mean for what they cost there shouldn't be any problems at all!
 
Another user having the same problem with the Flex ... Anthony (OCdetails) on Detailing Forums is another one that had the same thing happen as well. Hopefully Flex will step up to the plate for these issues.
 
I'm sorry this is happening but it is the very reason I have waited to order. After the initial UDM fiasco (no, I didn't buy one), it occured to me that this just might need some field testing with the new plate. Hopefully there is a fix for what seems to be a design problem.
 
ZoranC said:
Alright, I am confused now. Where is that brownish ring on the backing plate coming from? This is a first time ever I have seen one. Neither of my two XCs has one.
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it is a felt insert to actually goes in the metal housing...it fits in a circular slot...

I have used mine for a total of 10-12 hours so far on test panels and the shower enclosure..and I just checked the plate to see if i am getting any scruffing like shown and nothing there..I did re-tighten the plate when it arrived as it was not on tight..maybe from the plate replacements they did...

I do not see any need to use any downward pressure also like you do with a PC..I did some nice corrections with just the machine weight...it was heavy marring I induced with a 3m scuff pad....used SIP and 106 and cleared right up and no pressure

AL
 
mixxer said:
well we know AG will assist with any quality control problem with new flex.
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I hope so...still waiting for Dwayne's reply. Hopefully, he has some fruitful results from FLEX. My build date is 01/2008, which is consider as the newer batch. I hope FLEX corrected all this problem, before sending out more units to customers.
 
Add me to the list of effected Flex users.

I experienced the same thing this past Friday. I could smell something burning and then shreds of the backing plate started coming off. Today, I tightened the BP so we'll see if that helps any. My BP is noticeably burned though.

EDIT: I forgot to mention that my Flex came with the newer backing plate. I have a detail tomorrow so I'll see if tightening the BP did any good.
 
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gasterus said:
I hope so...still waiting for Dwayne's reply. Hopefully, he has some fruitful results from FLEX. My build date is 01/2008, which is consider as the newer batch. I hope FLEX corrected all this problem, before sending out more units to customers.
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Don't wait for his reply he is not on the forum everyday, call him directly in the morning or call me and we will assist you. Sorry for the problems.
 
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