Quote:
Originally Posted by RTexasF  Perhaps "many" was too strong a term but any would be too many. |
It depends on a) is it user error or not, and b) if it is not user error statistical analysis of "issues". There is no such thing as 100% flawless so as long as number of "problems" is statistically small enough and taken care of by customer service one could say it is very close to flawless.
Quote:
Originally Posted by RTexasF Had your machine chewed up the plate I doubt you would defend it as much. |
Depends on exact reason why it got chewed up. If you remember I used to own Festool RO 150 FEQ. It flung backing plate (you can search on my experience with it here and on other boards). My first reaction was not point on the tool. It was to understand why it flung it. Only once I understood that and only once it was clear it was not due to anything I have done and only once it was clear design is such that it might be inherent in design did I say "I am not happy with this tool" and returned it back.
(Off the topic: This is where I have to give credit where credit is due, even though I was unhappy with that particular Festool product their customer service was out of this world, they were very helpful.)
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Originally Posted by RTexasF I could ask you to provide proof of the "many thousands" who have not had a problem with it. |
Please ask Flex for sales figures and number of RMAs. In the absence of that please notice the head count of owners ongoing on Autopia and that when question of "bearing down" gets raised only few hands get raised. Not exactly accurate approach, but much more accurate than yours.
Quote:
Originally Posted by RTexasF I'm not damning it just suggesting that there seems to be a problem here that is not repaired by tightening the plate. Why did your's need to be modified with two washers? That tells me something is amiss right there. |
Please notice mine did
not need to be modified with two washers. I
chose to modify it with two washers not based on need but because I am one of those people that prefer extra dose of precaution in everything they do, same ones that drive off from tire place and then week later retighten lug nuts.
Therefore my action is not an indicator that anything is amiss. If my bp
needed two washers then I would be all over the manufacturer many months before you even had a chance to jump to conclusions, just like I did it and do it everywhere else, and I am sure you are aware of my reputation of not hesitating to do so when I feel something has to be said. Therefore fact that I, of all people, am not saying anything should be telling you something.
But I guarantee you one thing: If I end up wrong I will not hesitate eating my own words and being all over it. I don't play favorites and I don't let my ego get in a way of facts and what is right. I have nothing to gain and nothing to lose by doing so and even if I did I still have reputation of doing what is right even if it hurts me.
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Originally Posted by RTexasF I want to own this machine but it appears to be going through "teething pains" and isn't quite perfected yet. |
Some people sit on the fence, some people keep on polishing in the meantime. If you feel uncomfortable about Flex maybe you could use waiting time to further practice rotary. But please be warned, even best rotaries sometimes fail.
Quote:
Originally Posted by RTexasF The approximate 25lbs pressure you stated helps. I was wrongly under the impression that any light pressure off center caused the plate to scrape the housing and self destruct. |
Not even close to light pressure. Also, my 25lbs is estimate (I was not using scale as scale would be "giving in") and I feel it is an
underestimate, that it easily could be more as I leaned quite a bit onto it and I am not exactly on diet. Also, search for mine and blkyukon's posts on same subject and you will find he also said he could not easily bring them together once properly tightened. And then take a look at his avatar and build of his upper body.
If one can easily bring bp and housing together things are not fitting right. Once they are fitting right and are tightened right it takes so much pressure that panel would be giving in.
Which now that I wrote this makes me wonder: Could part of problem be that people think everything is tightened down while problem is they did not make sure it is fitting right? Backing plate has square opening that is very easy not to align 100%, you think you aligned it and tightened it but it is not really, it will result in some "play". It takes some wiggling to make it to really sit in and only then one should tighten it. It happened few times to me while I was still examining my "new toy" before it's first use and now I am paying attention to it.
Could this be it?
Linear Mode
