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Old 04-16-2012, 02:06 PM   #1
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Order placed 4/12, still not shipped?

I placed my order on 4/12.. but I accidentally put the wrong address. I PM'd Meghan who rectified the address.. however, the order status still shows as "In Warehouse".. I emailed customer service this morning, but thought I will post here too..

I was really hoping to get the order in before Friday since I plan to detail my daily driver this weekend while wife is away..
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Old 04-16-2012, 02:29 PM   #2
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Re: Order placed 4/12, still not shipped?

Nevermind.. I had received a voicemail from Eric on Friday.. one if the item was OOS in the color I ordered for, so he had called to ask if he can replace with a different color.. Unfortunately I was out of town till this morning so did not receive his voicemail till now.. I left Eric a voicemail to ask him to replace with a different color...

Given that this is shipping from Florida to Mountain View CA... it seems unfortunate that I will not receive the order before Friday.. :-( Unhappy..
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Old 04-16-2012, 06:19 PM   #3
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Re: Order placed 4/12, still not shipped?

still no shipping email yet :-(
And I always reach Eric's voicemail whenever I try to call him...
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Old 04-16-2012, 06:44 PM   #4
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Re: Order placed 4/12, still not shipped?

LOL so you put the wrong address and missed a call, and you're confused of why it hasn't shipped that same day you called and fixed the issue? I really don't think it's an issue until a day or so goes by.
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Old 04-16-2012, 07:36 PM   #5
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Re: Order placed 4/12, still not shipped?

Plus it has to ship from South Florida to San Jose
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Old 04-17-2012, 05:51 PM   #6
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Re: Order placed 4/12, still not shipped?

Pick up the phone and call them.
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Old 04-18-2012, 04:37 PM   #7
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Re: Order placed 4/12, still not shipped?

Quote:
Originally Posted by Bunky View Post
Pick up the phone and call them.
As I said above:
Quote:
And I always reach Eric's voicemail whenever I try to call him...
Anyway, the order shipped on Tuesday, and I will not have it for my weekend detailing.. I am not happy about it, but I am letting it go.
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Old 04-18-2012, 05:35 PM   #8
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Re: Order placed 4/12, still not shipped?

You should let it go.....it was your doing. Believe it or not there are more than that one person that works at AG. You could have spoken to anyone there.
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