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03-16-2012, 02:33 PM
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#1 | | Senior Member
Join Date: Oct 2010 Location: Northern Kentucky
Posts: 1,107
| Optimum's Customer Service
Last edited by IOMCAMARO; 03-16-2012 at 02:44 PM.
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03-16-2012, 02:35 PM
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#2 | | Senior Member
Join Date: Aug 2010 Location: New Jersey
Posts: 5,933
| Re: Optimum's Customer Service
So what is better, talking to Dr. G or to Sal?
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03-16-2012, 02:40 PM
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#3 | | Senior Member
Join Date: Oct 2010 Location: Northern Kentucky
Posts: 1,107
| Re: Optimum's Customer Service
Never talked to Sal. Never used Zaino lol.
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03-16-2012, 02:41 PM
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#4 | | Senior Member
Join Date: Jan 2012
Posts: 251
| Re: Optimum's Customer Service
So what went wrong?
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03-16-2012, 02:44 PM
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#5 | | Senior Member
Join Date: Oct 2010 Location: Northern Kentucky
Posts: 1,107
| Re: Optimum's Customer Service
There was an issue with 1 batch of it. It still works, and it's still there, it just doesn't bead or sheet like the normal characteristics. There were too many polymers in the batch.
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03-16-2012, 02:48 PM
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#6 | | Senior Member
Join Date: Aug 2010 Location: New Jersey
Posts: 5,933
| Re: Optimum's Customer Service
Quote:
Originally Posted by IOMCAMARO  There was an issue with 1 batch of it. It still works, and it's still there, it just doesn't bead or sheet like the normal characteristics. There were too many polymers in the batch. | When did you get yours? I only used mine on some headlights so far and I didn't really notice the beading or sheeting, either.
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03-16-2012, 02:53 PM
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#7 | | Senior Member
Join Date: Oct 2010 Location: Northern Kentucky
Posts: 1,107
| Re: Optimum's Customer Service
Quote:
Originally Posted by Setec Astronomy When did you get yours? I only used mine on some headlights so far and I didn't really notice the beading or sheeting, either. | July/August 2011
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03-16-2012, 02:58 PM
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#8 | | Senior Member
Join Date: Aug 2010 Location: New Jersey
Posts: 5,933
| Re: Optimum's Customer Service
Quote:
Originally Posted by IOMCAMARO July/August 2011 | I think I got mine before that, what was the batch of yours? Mine is 032911A...which I presume means it was the first batch of the day on March 29, 2011. I hope this isn't opening up a can of worms.
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03-16-2012, 03:05 PM
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#9 | | Senior Member
Join Date: Oct 2010 Location: Northern Kentucky
Posts: 1,107
| Re: Optimum's Customer Service
Quote:
Originally Posted by Setec Astronomy I think I got mine before that, what was the batch of yours? Mine is 032911A...which I presume means it was the first batch of the day on March 29, 2011. I hope this isn't opening up a can of worms. | I'm not sure. I sent mine back already. But mine was the OG not OC. It was meant for my business, but I tested it on my car before I offered it.
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03-16-2012, 03:16 PM
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#10 | | Senior Member
Join Date: Jul 2011 Location: Long Island, NY
Posts: 1,287
| Re: Optimum's Customer Service
I have a lot of respect for a company that openly admits one or more batches were not up to specifications during a discussion related to an issue.
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