I just got the VX5000 a few months ago. I was using it in one room of my house today and went into another area for about an hour and a half. When I returned, I saw that it was empty of water (top light was on). No biggie, right? But then I noticed two other things. There was a small puddle of water under the steamer, AND the pressure gauge window was covered in condensation on the inside. I turned it off, let it cool down, and took off the screw cap. It has been several more hours and you still can't see the pressure gauge due to the heavy condensation inside. I have ONLY used distilled water since I got it. I was going to call the company but they are closed right now. It was a big decision to spend this much money on a steamer and I am wondering if it has broken after a few short months. Has anyone else had this happen? Is there an easy fix? Is it normal (I can't imagine it is). Any advice? Of course I will call the company tomorrow but I fear the best case scenario will involve packing it up and paying a lot of shipping costs and the worst case scenario will involve having wasted a whole lot of money.